Summary
Overview
Work History
Education
Skills
Affiliations
Timeline

Shweta Gadamsetti

Haslet,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Office Manager

Primrose Schools
03.2022 - 04.2023
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Arranged corporate and office conferences for company employees and guests.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Maintained CRM database with customer updates and report generation.Reliability with attendance
  • Extensive knowledge of state licensing regulations
  • Proficient in Microsoft Office/Google Suite
  • Competent and confident
  • Excellent verbal and written communication skills
  • High integrity
  • Good listening and follow-up skills
  • High coping capabilities
  • Perform office duties and multi-task proficiently
  • Able to work with others harmoniously
  • Solution and detail-oriented
  • Strong organizational skills
  • Ability to use a desktop computer and an electronic tablet
  • Coachable
  • Ability to maintain confidentiality


Client Service Specialist

Evolent Health Care
06.2020 - 11.2021
  • Answer and manage Client inquiries from customers in a prompt, courteous manner while documenting relevant information in a clear and concise manner in computer systems.
  • Reply and handle inquiries via telephone and other communication channels, regarding health plan benefits and claims, eligibility, medical health care procedures.
  • Handling client concerns and escalating issues as needed, Plan and discuss with the team and slove the issue.
  • Working with the hospitals on claims and authorizations, analyze and own problem through to resolution on behalf of the client in real time or through comprehensive and timely follow up with the client, providing accurate and complete information and solutions.
  • Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all clients
  • Maintaining current knowledge of products and services offered
  • Other tasks as assigned by Customer service manager
  • Follow all process and timeline expectations for data entry and data management in the student database
  • Working with Leadership in managing and solving the escalations
  • Study the non-paid claims and help member solve it.
  • Working with Leadership in managing and solving the escalations.

Business Development Specialist

Dacon Technologies corporation Remote
11.2016 - 12.2019
  • Working with Title Abstraction Services
  • High level Process Flow
  • To Provide reliable and accurate real property data to the client.
  • Developed and implemented strategic business plans. served as a passionate member of the business Development team.
  • Identified specific prospects to reach out to,with an effective plan for communication the specific value proposition for their business.
  • Accurate, timely, and reliable real property data for all property data online counties of 50 states and U.S
  • Meetings with Vendor managers of the top-of-the-line Title abstraction companies and sign up the Title Contract.
  • Working with Title Abstract Services to provide reliable and accurate real property data to the client.

Education

Bachelor’s - Business Administration And Management

MAHATMA GANDHI UNIVERSITY, India
12.2011

Skills

  • Understanding Customer Needs
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • De-escalation Techniques
  • Customer Account Management
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Creative Problem Solving
  • CRM Software
  • Order and Refund Processing
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Computer Proficiency
  • Business Development
  • Administrative and Office Support
  • Inbound and Outbound Calling
  • Cultural Awareness and Sensitivity
  • Call Volume and Quality Metrics

Affiliations

Maharashtra state certificate in Information Technology (MSCIT) 2003 – 2004

Timeline

Office Manager - Primrose Schools
03.2022 - 04.2023
Client Service Specialist - Evolent Health Care
06.2020 - 11.2021
Business Development Specialist - Dacon Technologies corporation Remote
11.2016 - 12.2019
MAHATMA GANDHI UNIVERSITY - Bachelor’s, Business Administration And Management

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Shweta Gadamsetti