Shweta Muley

• Worked as an IT Governance associate to ensure seamless onboarding of new services being introduced in HSBC
• Ensured services are GRC / SOX compliant, thus avoiding risks and any reputation damage to HSBC
• Part of Agile Incubation Program which involved understanding the methodology and checking scope of implementation for the team
• Primarily involved in planning and implementation of Infrastructure Migration Project from BMC Patrol to TrueSight
• Part of MANCO (Management Committee) which involved strategic planning, defining OKRs, quarterly and yearly performance reviewing
• Responsible for defining governance protocols, KPIs and SLAs by analyzing performance data and various Tableau visualizations
• Lead team merger with smooth transition ensuring minimal impact on operations
• Responsible for analyzing service and infrastructure forecast data for optimized workload management
• Conducted Customer Engagement Sessions to determine delivery success rate and areas of improvement
• Worked in a matrixed environment while being adaptable and flexible and maintaining big picture thinking
• Drive daily stand-ups and other agile ceremonies
• Promoted continuous improvement for IT governance processes and infrastructure overhauls
• Responsible for requirement gathering and analysis for automations and helped implementing the same
• Involved in testing of new tools and enhancements by liaising with vendor and checking if the same can be on-boarded into HSBC systems
• Provide estimates with timelines and milestones for project deliveries
• Responsible for maintaining SOPs and other knowledge databases
• Mentoring team members on process compliance and process improvement
• Drive adoption of Tableau for reporting purposes across the portfolio

Client – Novartis

• Worked as a Process Consultant to provide insights on application functioning and performance from ITIL standpoint
• Maintaining and analyzing application data reports by liaising with application teams and different process owners
• Present POC Tableau worksheets and dashboards to application owners to understand acceptability and suggestions
• Lead cross-process trainings for better understanding of all ITIL processes
• Conduct sessions on ITIL framework for application owners and support teams
• Validated adherence to best practices, quality standards and customer specifications

Client - UBS

• Worked as a Risk Analyst to administer trading data loads and report patterns and anomalies for multiple systems across various geographies in a time critical manner
• Monitoring the processes and jobs responsible for handling transactions related to trading
• Performed troubleshooting and diagnosis on issues related to data load jobs
• Liaising with different teams to understand and gather data required to develop various tableau data visualizations
• Maintaining incidents, service requests, alerts and knowledge management data
• Support adhoc data analysis requests from clients and support management teams
• Responsible for reporting operational metrics to stakeholders
• Responsible for workload management

• Worked as a Software Engineer to administer Netcool event management tool
• Responsible to deploy critical production releases
• Responsible to fix production bugs by identifying and fixing the root cause
• Implement configuration changes and system enhancements as requested by customers
• Create/modify triggers, customized tools, menus, groups, filters, pages, etc for operators in thick clients as well as Web UI
• Work towards optimizing object server performance
• Responsible for weekly status reports