Shweta Reubens
Spring Hill,TN
Summary
Serviced-focused Asst General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
Dual Asst General Manager
Chartwell Hospitality
07.2021 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Perform End of Month Task.
- Work closely with Dir of Sales and support Sales team.
Operations Manager
Chartwell Hospitality
11.2019 - 07.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Front Desk Agent & Manager In Training
Chartwell Hospitality
12.2018 - 11.2019
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Owner Operator
Mantra LLC
12.2009 - 12.2019
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
Education
Bachelor of Commerce - Accounting And Business Management
J.G. Commerce College
India05.2003
Fashion Design -
NIFD
India04.2003
Skills
- Account Management
- Performance Improvement
- Operations Management
- Purchasing and planning
- Verbal and written communication
- Leadership and team building
- Efficient multi-tasker
- Time Management
- Organizational Development
- Administrative Skills
Timeline
Dual Asst General Manager
Chartwell Hospitality
07.2021 - Current
Operations Manager
Chartwell Hospitality
11.2019 - 07.2021
Front Desk Agent & Manager In Training
Chartwell Hospitality
12.2018 - 11.2019
Owner Operator
Mantra LLC
12.2009 - 12.2019
Bachelor of Commerce - Accounting And Business Management
J.G. Commerce College
Fashion Design -
NIFD
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