Shweta Tyagi
Herndon,VA
Summary
Ambitious, career-focused job seeker, anxious to obtain an mid-level position to help launch career while achieving company goals. I am authorized to work in the US and doesn't require visa sponsorship.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
IWBI
Herndon, VA
04.2021 - Current
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Taking prospective and established membership calls to help them with any membership and performance testing organization program related queries.
- Collaborated with cross-functional teams to establish customer success programs.
- Coordinated and organized Performance Testing Agent trainings.
- Keeping enrollments and renewals revenue values updated for leadership.
- Served as single point of contact for Organizations to enroll as WELL Performance Testing Organization. Reviewing their Quality Management Plan, and supporting them in the process of enrollment and renewals.
- Utilized asana, smartsheet, spreadsheets, calendars and reports to gauge work productivity and monitor progress.
- Kept spreadsheets containing client information organized, clean and updated.
- Developing new communication email templates for clients for both Membership and Performance Testing Organization program- for onboarding, renewals, reminders, etc.
Coordinator
Global Network for Sustainable Development
Herndon, VA
12.2020 - 04.2021
- Wrote and uploaded quality posts on various social media pages, improving overall traffic and GNSD visibility.
- Monitored and participated in online conversation to build visibility.
- Employed storytelling for digital content and developed unique campaigns to promote the engagement.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Planned online events and activities to drive GNSD sustainability interest.
Education
MBA - Master of Business Administration in Business Sust
TERI School of Advance Studies
07.2018
Bachelor of Technology - Bachelor of Technology in Information Technology
Gautam Buddh Technical University
07.2014
Skills
- Project Management
- Project Coordination
- Training Programs and Coordination
- Process Improvements
- Operations Management
- Relationship Development
- Customer Service
Additional Information
Worked as Program Officer at GICIA India Pvt Ltd (in India) from Sep 2018 till Nov 2019. Work includes:
- Successfully developed Sustainable Tourism Certification scheme related documents for - Sustainable Tourism Criteria of India (STCI) & Global Sustainable Tourism Council (GSTC) standard.
- Successfully developed GSTC accreditation process (with ASI- Assurance Services International) related documents and was an active resource in GSTC Accreditation Process.
- Responsible for coordinating with Ministry of Tourism (MoT) members & Ecotourism Society of India (ESOI), Accommodation & Tour operators in India and other stakeholders.
- Single handed organized, planned and implemented of Pilot testing in 3 different type of hotels, against STCI scheme in India.
- Responsible for keeping the clients information data and records clean and updated.
Timeline
Customer Success Manager
IWBI
04.2021 - Current
Coordinator
Global Network for Sustainable Development
12.2020 - 04.2021
MBA - Master of Business Administration in Business Sust
TERI School of Advance Studies
Bachelor of Technology - Bachelor of Technology in Information Technology
Gautam Buddh Technical University
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