Shy Alvarez
New Braunfels,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Has a passion for health and fitness with years of experience in the fitness industry. Recognized for delivering customer satisfaction through initiating a positive customer centric relationship. Values the reward of achieving highly and mastering new skills. Enjoys working with others as a team but also more than capable of working independently. Able to grasp new concepts quickly through a hands on approach. Excels at multitasking given the opportunity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
11.2022 - Current
- Collaborated with team members to complete timely orders and avoid delays.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Received returns of damaged and incorrect orders to process replacements.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Safeguarded products in storage to protect from spills and damages
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Checked inventory and selected products from specific locations based upon availability.
Billing Assistant
Advanced Homecare
08.2021 - 01.2022
- Produced and mailed invoices, payment reminders and financial notices.
- Contacted customers and third party payers to pursue payments.
- Updated excel spreadsheets with tracking data.
- Processed incoming payments and outgoing refunds each week.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
Patient Care Coordinator
Advanced Homecare
01.2021 - 08.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Administrative Assistant
Advanced Homecare
01.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained databases to track and record customer data.
Education
Bachelor of Science - Exercise And Sports Science
Texas State University
San Marcos, TX05.2025
Associate of Science - Exercise Science
Mt. San Jacinto College
Menifee, CA05.2020
Skills
- Handheld Scanners
- Prepare Orders
- Customer Experience
- Exercise Physiology
- Leadership Skills
- Good Nutrition Promotion
- Time Management
- Health and Wellness
- Human Anatomy Expertise
- Active Listening
- Microsoft Office
Certification
- NASM-CPT - Certified Personal Trainer
- NASM AED & CPR Certified
Timeline
Fulfillment Associate
Amazon
11.2022 - Current
Billing Assistant
Advanced Homecare
08.2021 - 01.2022
Patient Care Coordinator
Advanced Homecare
01.2021 - 08.2021
Administrative Assistant
Advanced Homecare
01.2020 - 01.2021
Bachelor of Science - Exercise And Sports Science
Texas State University
Associate of Science - Exercise Science
Mt. San Jacinto College
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