Shy Eells
Caldwell,ID
Summary
I'd like to put my background in customer service, data entry, security, fraud detection, and investigation to work for you.
I have ample experience using a variety of tools like Salesforce, JIRA, Oracle, Teams, Slack, Zoom, Accertify, Delvepoint, idiCORE, Tracers, G Suite, MS Office, and ZenDesk to skip trace, manage and analyze customer data, identify data trends, communicate with my team, and assist customers across multiple channels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Annotation
Remotasks
06.2023 - Current
- Developed and maintained high-quality instruction prompts for various AI training scenarios, ensuring compliance with guidelines and standards
- Conducted rigorous evaluations of both prompts and responses to ensure accuracy and quality
- Oversaw the implementation of rubrics measuring various aspects of prompt quality, including scope, flow, spelling/grammar, diversity, length, and creativity
- Demonstrated sensitivity in screening responses for potentially sensitive topics
- Collected, validated, cleaned, and reconciled data
Video Subtitler
REV
11.2022 - Current
- Earned recognition for exceptional performance by consistently meeting or exceeding project goals within tight deadlines
- Contributed to increased viewer satisfaction by delivering precise subtitle translations that aligned with the original dialogue's tone and intent
- Liaised with clients to determine specific project requirements, providing customized solutions tailored to individual needs
- Enhanced viewer experience by accurately translating subtitles for various film, television, and music video productions
Investigator
Red Folder Research
05.2024 - 10.2024
- Collected and verified information on defendants in personal injury cases using a combination of online and offline resources, including Delvepoint, Tracers, idiCORE, public records, social media, and phone screening
- Identified known associates, relatives, assets, and collateral
- Verified insurance information and obtained policy limits
- Entered accurate data into reports and databases
- Managed cases and client information with JIRA and Sharepoint
- Adhered to information security and privacy policies and laws
Fraud Investigator
Walmart
07.2023 - 01.2024
- Interviewed customers, thoroughly asking appropriate questions to ascertain critical details about each case
- Assisted internal and external customers via phone, email, and chat
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools
- Summarized all key information regarding investigation into detailed report for delivery to client
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations
Licensed Member Services Representative
Teleperformance
07.2022 - 03.2023
- Collaborated with team members to ensure seamless communication and consistent service delivery
- Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes
- Issued and managed personal lines policies
- Moved policies from one state to another or issued policies to accommodate split location households
- Collected payments and handled account servicing duties with precision and efficiency
- Maintained Property and Casualty Licensing
- Used a variety of tools including Adobe, Zoom, Microsoft Teams, Salesforce, Enterprise, Outlook, and Okta to work remotely, manage data, and assist customers
Fulfillment Associate
Amazon
12.2020 - 07.2022
- Streamlined order processing by implementing efficient picking and packing techniques
- Followed safety protocols to minimize workplace accidents
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines
- Reduced product damage rates through proper handling, storage, and packaging procedures
Security Professional
Allied Universal Security Services
04.2016 - 06.2020
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Patrolled and monitored premises on foot and via CCTV
- Recorded incident reports with detailed accounts of occurrences
- Ensured freight compliance by verifying temperatures, fuel levels, seals and bills of lading on incoming and outgoing shipments
Education
No Degree - Coursework
University of Phoenix
RemoteSkills
Customer Service
Chat, Email, and Phone Support
Troubleshooting
Investigation
Technical Documentation
Reports
Analysis
Data Entry and Data Annotation
Text, Image, and Video Annotation
Spreadsheets
Quality Assurance
Accuracy and Precision
Time Management
Certification
Python for Data Science, Harvard EdX
(In Progress)
Data Analytics, Google Professional Certificates
(In Progress)
Automated Industrial Engineering, Idaho State University COSSA Satelite Campus for High School Students
(Completed)
Timeline
Investigator
Red Folder Research
05.2024 - 10.2024
Fraud Investigator
Walmart
07.2023 - 01.2024
Data Annotation
Remotasks
06.2023 - Current
Video Subtitler
REV
11.2022 - Current
Licensed Member Services Representative
Teleperformance
07.2022 - 03.2023
Fulfillment Associate
Amazon
12.2020 - 07.2022
Security Professional
Allied Universal Security Services
04.2016 - 06.2020
No Degree - Coursework
University of Phoenix
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