Loretta Ellis
Coldwater,MS
Summary
Dynamic business owner with a proven track record at Dollar General, excelling in client service and relationship building. Enhanced operational efficiency and increased customer satisfaction through strategic marketing and effective team management. Skilled in financial oversight and employee motivation, fostering a collaborative workplace culture that drives performance and loyalty.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
18
18
years of professional experience
Work History
Owner
Hot Out Of The Oven
06.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Manager
Dollar General
08.2007 - 05.2018
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO11-2023
Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO11-2021
Business Management
University of Mississippi
University, MS05-1987
Skills
- Efficiency in Managing Small Business Operations
- Relationship building
- Customer relations
- Client service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved maximum efficiency by introducing a POS system for ordering and knowing every item sold.
Timeline
Owner
Hot Out Of The Oven
06.2019 - Current
Manager
Dollar General
08.2007 - 05.2018
Culinary Arts
Auguste Escoffier School of Culinary Arts
Pastry Arts
Auguste Escoffier School of Culinary Arts
Business Management
University of Mississippi
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