ShyAnn Williams
BURLINGTON,New Jersey
Summary
Dedicated Administrative Professional with successful experience. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Catholic Charities Diocese Of Trenton
07.2008 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Medicaid Billing and Coding
- Building maintenance
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Home Health Care Provider
VARIOUS HOMES
01.1996 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted disabled clients to support independence and well-being.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
PRE CLERK
R&L CARRIERS
07.2005 - 07.2008
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
Clerical Support Specialist
NJ Juvenile Justice Commission
04.2004 - 03.2005
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06.1999
Skills
- Recordkeeping
- Critical Thinking
- Organizing and Categorizing Data
- Data Management
- Data Entry Documentation
- Mail Management
- Microsoft Office
- Excel Spreadsheets
- Documentation
- Customer Relations and Communications
- Microsoft Windows
- Citrix
- Microsoft Outlook
- Calendar Management
- Typing Proficiency
- Customer Service
- Data Collection
- Active Listening
- Records Management
Timeline
Administrative Assistant
Catholic Charities Diocese Of Trenton
07.2008 - Current
PRE CLERK
R&L CARRIERS
07.2005 - 07.2008
Clerical Support Specialist
NJ Juvenile Justice Commission
04.2004 - 03.2005
Home Health Care Provider
VARIOUS HOMES
01.1996 - Current
High School Diploma -
Willingboro High School
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