Shyair Green
LOVES PARK,Illinois
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chiropractic Technician
ChiroOne
Rockford, IL
01.2022 - Current
- Prepared treatment rooms for patient examinations.
- Monitored patient progress throughout course of treatment plan.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Supported administrative staff by processing payments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Documented any changes in patient's condition or response to treatment.
- Organized office supplies and restocked when needed.
- Positioned patients properly during examination or treatment for comfort and safety.
- Assisted in maintaining cleanliness of office areas.
- Set up X-rays for the Chiropractor to review.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Alorica
Rockford, IL
07.2021 - 12.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Improved customer service wait times to mitigate complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Crew Member
beef-a-roo
Loves Park, IL
05.2020 - 06.2021
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Alterations Specialist
David's Bridal
Rockford, IL
02.2019 - 03.2020
- Consulted with customers on the best alteration options for their clothing items.
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
- Reviewed and altered garments to ensure proper fit and style.
- Trained new staff members on proper techniques for altering clothing items.
- Measured clients for accurate sizing of clothing alterations.
- Pinned altering folds or marked cloth at seam to indicate alterations in progress.
- Maintained inventory of sewing supplies and informed manager when supplies fell below acceptable volumes.
- Maintained records of all alterations performed including measurements taken.
- Pressed, steamed and hung items to prepare alterations for pick-up.
- Repaired tears in fabric or replaced sections of material when necessary.
- Repaired or replaced pockets, zippers, snaps, buttons, and lining with sewing machines and hand stitching.
Education
High School Diploma -
East High School
Rockford, IL05-2018
Skills
- Patient Support
- Billing Support
- Office Support
- Patient Scheduling
- Flexibility and Adaptability
- Payment Collection
Certification
- phlebotomy
Timeline
Chiropractic Technician
ChiroOne
01.2022 - Current
Customer Service Representative
Alorica
07.2021 - 12.2021
Crew Member
beef-a-roo
05.2020 - 06.2021
Alterations Specialist
David's Bridal
02.2019 - 03.2020
High School Diploma -
East High School
- phlebotomy
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