SHYAM PATEL
Des Plaines,IL
Summary
Aspiring data analyst with hands-on experience in Python, SQL, R, and Excel, complemented by Google Data Analytics certification. Skilled in data cleaning, exploratory analysis, and creating dashboards in Tableau and Power BI. Applied data-driven strategies to boost operational efficiency across multiple sites. Seeking to contribute analytical insights and support data-driven decision-making as a Content Analytics Intern.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Fargo Hospitality Group
Remote
01.2025 - Current
- Analyzed business processes to identify areas for improvement and operational efficiency.
- Collaborated with cross-functional teams to gather and document requirements for new projects.
- Developed business cases and presented strategic recommendations to senior management.
- Facilitated workshops with stakeholders to elicit feedback and refine project scope.
Data Analyst
Crystal Hospitality Inc.
Crystal Lake, IL
01.2024 - Current
- Analyzed data trends to identify operational efficiencies and enhance revenue.
- Developed comprehensive reports utilizing advanced Excel functions for executive decision-making.
- Collaborated with cross-functional teams to enhance data accuracy and integrity across systems.
- Implemented data visualization techniques using Tableau to present insights effectively.
- Used statistical methods to analyze data and generate useful business reports.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
Front Desk Agent
Sonesta Suites
Schaumburg, IL
09.2025 - 02.2026
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Greeted customers upon arrival and provided assistance with check-in.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Processed customer payments accurately and efficiently using Opera system.
Director of Operations
Subway Franchisee
Chicago, IL
06.2021 - 12.2023
- Enhanced operational efficiency by 10% within 6 months by developing Excel-based dashboards and performing data analysis across 15 franchise locations.
- Performed exploratory data analysis using SQL and Python to identify operational bottlenecks, resulting in streamlined processes across franchise locations.
- Created Power BI reports to communicate project progress to internal and external stakeholders, aligning goals and improving team efficiency by 10% within 2 months.
Education
Bachelor of Science - Data Science - Business Analytics
University of Illinois at Chicago
05-2025
Skills
- Data Analysis & Modeling: Data Analysis, Data Mining, Machine Learning, Statistics, Statistical Knowledge, Market Trend Analysis
- Programming & Databases: Python, Pandas, NumPy, R, SQL
- Data Visualization & Reporting: Data Visualization, Tableau, Power BI, KPI Development
- Tools & Technologies: Excel, Advanced Files formatting, Data Files, AWS Business Simulation, DIGITAL TECHNOLOGY
- Business & Finance: Economics, Financial Modeling, P&L Management, Strategic Planning, Process Optimization
- Soft Skills: Cross-functional Team Building, Leadership, Negotiation
- Microsoft Office Suite
- Team collaboration
Certification
Google Data Analytics
Timeline
Front Desk Agent
Sonesta Suites
09.2025 - 02.2026
Business Analyst
Fargo Hospitality Group
01.2025 - Current
Data Analyst
Crystal Hospitality Inc.
01.2024 - Current
Director of Operations
Subway Franchisee
06.2021 - 12.2023
Bachelor of Science - Data Science - Business Analytics
University of Illinois at Chicago