Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyama Melvin

North Highlands,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Director of Emergency Services

Catholic Charities of California
06.2019 - Current
  • Direct oversight, monitoring, and development of CCC's six Disaster and Emergency Services Programs
  • Secured $94.7 Million in funding, enhancing program reach by 80%
  • Evaluated emerging trends in emergency preparedness and disaster recovery to identify potential areas of growth or improvement within the state's existing operations.
  • Improved local agency disaster response times by streamlining communication channels and optimizing resource allocation.
  • Managed budgets and resources, ensuring cost-effective delivery of high-quality services.
  • Implemented data-driven decision-making processes to continuously improve operational efficiency and success outcomes.
  • Developed policies and procedures in compliance with regulatory requirements.
  • Oversaw recruitment efforts, selecting highly skilled professionals to join the Disaster and Emergency Services team.
  • Led multi-disciplinary team meetings to foster collaboration among staff members, and ensure consistent best practices across all aspects of the department's operations.
  • Maintained current understanding of local, state and federal guidelines for emergency response and disaster recovery.


Quality Assurance Coordinator

Turning Point Community Programs
06.2018 - 06.2019
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Conducted regular audits to identify areas of improvement, leading to increased customer and funder satisfaction levels.
  • Improved service quality by implementing rigorous processes and protocols.
  • Served as a trusted advisor to senior management on matters related to quality assurance, contributing valuable insights that informed strategic decision-making processes.

Revenue Cycle Associate

Queen of Peace Center
08.2017 - 07.2018
  • Developed and implemented strategies to increase staff productivity.
  • Increased revenue by identifying and resolving billing errors in a timely manner.
  • Streamlined fiscal management processes, reducing backlogs and ensuring consistency within department.
  • Participated in regular training sessions, staying current on new revenue techniques and industry developments for optimal performance in the role.
  • Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
  • Conducted thorough audits of internal files, resulting in improved financial reporting accuracy.

Education

Master of Science - Social Work

Saint Louis University
St Louis, MO
08.2017

Master of Science - Public Health

Saint Louis University
St Louis, MO
08.2017

Bachelor of Science - Social Work

Saint Louis University
St Louis, MO
05.2015

Skills

  • Funding procurement
  • Compliance knowledge
  • Budget Development
  • Proposal evaluation
  • Grant Monitoring
  • Program Management
  • Team Leadership
  • Critical Thinking
  • Problem Solving
  • Strategic Planning

Timeline

Director of Emergency Services

Catholic Charities of California
06.2019 - Current

Quality Assurance Coordinator

Turning Point Community Programs
06.2018 - 06.2019

Revenue Cycle Associate

Queen of Peace Center
08.2017 - 07.2018

Master of Science - Social Work

Saint Louis University

Master of Science - Public Health

Saint Louis University

Bachelor of Science - Social Work

Saint Louis University

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Shyama Melvin