SHYAM CHARAN KONDAPALLI
Seattle,WA
Summary
Product Manager with over 7+ years of experience in IT, specializing in product lifecycle management, agile methodologies, and cross-functional team leadership. Excelled in end-to-end product lifecycle management, from ideation to launch, with deep experience in customer insights, market analysis, and product strategy. A key contributor in actively shaping the product roadmap creation and establishing the performance metrics to inform iterative improvements, focusing on maximizing product-market fit and revenue growth.
Overview
8
8
years of professional experience
Work History
Product Manager
Blue Cross Blue Shield of Michigan
06.2022 - Current
- Build the product strategy and roadmap with the organization's mission to improve patient and business outcomes.
- Designed product strategy by aligning features with market demands and driving substantial user growth through data-driven decision making.
- Conducted Gap, Risk, Impact and Sentiment analysis to identify customer pain points and provided timely resolutions.
- Analyzed KPI's, user metrics and market trends to refine the product roadmap to improve user retention and customer satisfaction.
- Initiated cross-functional partnerships to streamline development processes and accelerating go-to market for new features and enhancements.
- Implemented innovative product solutions by leading teams to address healthcare challenges and enhance operational efficiency.
Product Manager, BI Developer
Florida Blue
01.2019 - 06.2022
- Led the development of product and sales applications by implementing a solid software development processes and maintaining a strong database..
- Conducted User & Stakeholder interviews, market and survey analysis to understand their needs, pain points, and expectations so that they can be used for product vision and strategic priorities.
- Designed product with key KPIs to gauge the effectiveness of the application before and after the launch
- Guided the business architecture design and capability roadmap development, aligning IT strategies with long-term organizational and strategic objectives.
- Created detailed visualizations and dashboards using KIBANA, enhancing data transparency.
Business Systems Analyst
One Call Care Management
05.2017 - 12.2018
- Collaborated with product managers to understand legacy systems, enhancing new system functionalities
- Managed requirement-gathering sessions with SMEs, documenting new features for the Polaris Provider application
- Facilitated workshops to derive user-friendly functionalities, improving customer satisfaction
- Created process flows and charts in MS Visio, illustrating new features to the technical team
- Documented comprehensive functional and non-functional requirements or user stories to ensure that developers and testers clearly understand their tasks.
- Developed screen mockups and collaborated with designers to improve UI/UX.
Education
MASTERS IN ENGINEERING MANAGEMENT -
MASTERS IN INFORMATION TECHNOLOGY - undefined
Skills
- Product Lifecycle Management
- Product Ownership
- Product Roadmap
- Project Management
- Market Research & Analysis
- Go-To Market Strategy
- Data-Driven Decision Making using KPI's
- Cross-Functional Leadership
- Customer-Centric Mindset
- Strategic Planning
- Continuous Improvement
- SQL, Tableau & Kibana
Timeline
Product Manager - Blue Cross Blue Shield of Michigan
06.2022 - Current
Product Manager, BI Developer - Florida Blue
01.2019 - 06.2022
Business Systems Analyst - One Call Care Management
05.2017 - 12.2018
University of the Cumberlands - MASTERS IN INFORMATION TECHNOLOGY,
University of South Florida - MASTERS IN ENGINEERING MANAGEMENT,
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