Shyamli Singh
Sunnyvale,CA
Summary
Accomplished Project Manager with 13 years of IT industry experience, including over 9 years dedicated to leading complex projects. I have a proven track record of driving successful outcomes by effectively managing cross-functional teams, facilitating Agile ceremonies, and ensuring projects are delivered on time, within budget, and to high-quality standards. Adept at project planning, risk mitigation, and stakeholder communication, I excel in aligning project goals across organizations to achieve strategic objectives. Certified ScrumMaster with expertise in integrating Agile methodologies into project management practices.
I hold a certification in Leading Complex Projects from Berkeley Haas School of Business and am currently pursuing the Project Management Professional (PMP) certification to further enhance my expertise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Engineering Project Manager (Contract)
Apple
Sunnyvale, California
03.2019 - Current
- Managed enterprise-scale projects within Apple Care, focusing on customer service and support platforms.
- Managed enterprise-scale projects within Apple Care, focusing on customer service and support platforms.
- Managed and coordinated cross-functional teams to plan, execute, and deliver successful large-scale system projects.
- Played an integral role in building and maintaining a centralized testing knowledge repository for the AppleCare Product Platforms and Performances team.
- Contributed to the establishment of system configuration, architecture, and software development life cycle practices.
- Led successful execution of worldwide projects, encompassing local and national particulars.
- Collaborated with QE and UAT teams to ensure availability of test environments and data for testing.
- Experienced in E2E manual testing of the Web flow.
- Demonstrated strong leadership skills by managing and leading QA testing activities for customer service and support platforms of enterprise-scale projects within Apple Care.
- Guided and facilitated the solution design process by working closely with technical teams to develop, evaluate, and conclude technical designs.
- Formed cohesive project teams across disparate organizations and groups.
- Took charge of documenting project issues, addressing them by working closely with engineering and product teams.
- Maintained control over project risks from start to finish.
- Maintained open lines of communication through Engineering team, leadership, and steering committee meetings.
- Demonstrated exceptional ability to hear and identify customer pain points, effectively aligning them with organizational goals and objectives.
- Managed the financial aspects of new projects and project scope changes, developing business justifications and strategic roadmaps.
HRMS Functional Lead
Tata Consultancy Services
Bangalore, India
01.2010 - 01.2019
- With over 5 years of experience as a Lead Business Analyst and Project Manager.
- Managed the entire design implementation of an HRMS application, covering all aspects from Recruitment Management to Separation Management.
- Utilized robust analytical and project management expertise to transform customer business needs into comprehensive application and operational requirements.
- Efficiently tracked the lifecycle of projects in SMB groups to ensure accurate registration of any variations through the change process.
- Ensured successful project planning and execution by working closely with cross-functional teams in Engineering, Implementation, Sales, and UI.
- Developed roadmaps that guided the continuous improvement of the HRMS application through effective product development and feature enhancement.
- Conducted comprehensive market study of HR products, performed SWOT analysis.
- Demonstrated complete project management expertise by overseeing projects from conception to successful implementation.
- Worked closely with customer feedback teams to address and resolve identified issues in a proactive manner.
- Demonstrated expertise in navigating audits for my own projects and actively participating in audit teams.
Application Engineer
Tiny ERP Private Limited, A Division of OpenERP SA
Ahmedabad, India
06.2009 - 11.2010
Education
Master of Computer Applications (M.C.A.) - Computer Science
Gujarat Vidyapith
01.2009
Skills
- Project Management
- Scheduling and Planning
- Excellent Communication
- Quality Assurance
- Product Development
- Teamwork and Collaboration
- Requirements Analysis
- Problem-Solving
- Prioritization
- Interdisciplinary Collaboration
Personal Information
Title: Engineering Project Manager | CSM
Languages
- French, Limited Working
- English, Full Professional
- Gujarati, Native or Bilingual
- Hindi, Native or Bilingual
Certification
- Leading Complex Projects from Berkeley Haas School of Business
- Certified ScrumMaster® (CSM®)
Timeline
Engineering Project Manager (Contract)
Apple
03.2019 - Current
HRMS Functional Lead
Tata Consultancy Services
01.2010 - 01.2019
Application Engineer
Tiny ERP Private Limited, A Division of OpenERP SA
06.2009 - 11.2010
Master of Computer Applications (M.C.A.) - Computer Science
Gujarat Vidyapith