Shyam Prasad Chandrasekhara Pillai
WESTERVILLE,OH
Summary
Experienced and resourceful technical lead with a demonstrated history of working in Information technology and services industry skilled in Mainframe DB2, project management, Utilities - metering, billing and finance domain. Collaborates effectively with team members to ensure customer satisfaction.
Overview
10
10
years of professional experience
Work History
Application Architect
Tata Consultancy Services
11.2022 - Current
- Currently leading a team of 15 members engaged in development and support of Customer Information System (CIS) in one of the largest fully regulated utility companies in the United States.
- Solutioning and implementing various regulatory and non regulatory business needs.
- Worked across various business domains within system like Metering, Billing, Payments, Finance etc.
- Responsible for the system's proper integration with website, IVR, Maximo/Ventyx (for work order management), FCS (Field collection system - for metering), data warehouses (Oracle) etc.
- Responsible for resource planning and team management.
Technical Lead
Tata Consultancy Services
07.2020 - 11.2022
- Worked as a technical lead at offshore for the same Utility client as above.
- Lead the back end part of the Customer Digitization project which introduced utility service start/stop/move self service functionality.
- Worked on multiple rate cases, automated deposit refunds and adhoc reporting pertaining to post COVID initiatives of the company.
- Worked on core billing/metering COBOL modules for root cause analysis and permanent solutions to high priority defects.
- Worked on Finance modules that deal with daily/monthly general ledger reconciliations and interfaces with PeopleSoft application.
Technical Lead
Tata Consultancy Services
02.2016 - 06.2020
- Worked as a technical lead for the billing and finance modules under the Customer Central (C2) application for a large Utilities customer based out of Connecticut.
- C2 had a dotnet based frontend and mainframe backend.
- Was responsible for maintaining the system's daily/monthly financial G/L reconciliations and to ensure that there are no out of balances.
- Worked on multiple projects pertaining to third party electric suppliers which made use of EDI (Electronic data interchange) platform.
- Worked on migration of all the file transfer jobs from FTP to SFTP.
- Worked on multiple Electric/Gas rate case regulatory projects.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
Developer
Tata Consultancy Services
03.2014 - 01.2016
- Worked as a backend developer as well as production support executive for a large utility customer based out of Berlin, Connecticut.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
Education
Bachelor of Technology (BTech) - Electronics And Communications Engineering
SCT College of Engineering, University of Kerala
Trivandrum, Kerala, India05.2013
Skills
- Technology stack - Mainframe DB2, COBOL, JCL, SQL, Oracle, Python, Pyspark, Azure (DP900 certification)
- Business requirement gathering and solutioning
- Software Deployment
- Technical Project Management
- Customer Relationship Management
- Effective Communication
Timeline
Application Architect
Tata Consultancy Services
11.2022 - Current
Technical Lead
Tata Consultancy Services
07.2020 - 11.2022
Technical Lead
Tata Consultancy Services
02.2016 - 06.2020
Developer
Tata Consultancy Services
03.2014 - 01.2016
Bachelor of Technology (BTech) - Electronics And Communications Engineering
SCT College of Engineering, University of Kerala
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