Shyan Moreno

• Received, recorded and filed medical payments by check, cash, and credit card.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Used Medical Manager to schedule appointments for doctor visits and procedures.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Provided prompt, polite and professional in-person and telephone customer service.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Registered patients and completed associated paperwork for accurate records.
• Reconciled daily payments received and prepared deposits for smooth office finances.
• Updated patient information and insurance details for accurate electronic medical records.
• Answered phone calls and messages for 2-physician 1 medical facility, scheduling appointments, and handling patient inquiries.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Assisted with medical coding and billing tasks.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Performed various administrative tasks by filing, copying and faxing documents.
• Processed medical insurance claims and payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Registered and verified patient records before triage with most up-to-date information.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Conducted patient intake interviews, recording and documenting relevant information.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Prepared and processed patient referrals and transfer requests.
• Managed office bookkeeping with insurance billing and patient payments.
• Received and routed laboratory results to correct clinical staff members.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed medical records management, including filing, organizing and scanning documents.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Oriented and trained new staff on proper procedures and policies.
• Collected and documented patient medical information such as blood pressure and weight.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Taught patients about medications, procedures, and care plan instructions.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Supported office staff and operational requirements with administrative tasks.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.
• Completed clerical duties and tasks for clinic administration.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Communicated with patients, ensuring that medical information was kept private.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
• Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Trained and supervised medical students and residents engaged in special activities and procedures.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Transported patients between rooms and appointments or testing locations.
• Supported needs of 7+ residents under long-term care.
• Delivered high-quality care to 10 patients in hospital facility.
• Followed directions of licensed nurses to administer medications and treatments.
• Documented patient information and care activities in electronic health record.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Upheld infection control and prevention policies across different patient-facing areas.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Facilitated personal hygiene management, feeding and ambulation.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Developed and maintained courteous and effective working relationships.
• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Cultivated interpersonal skills by building positive relationships with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Worked flexible hours across night, weekend, and holiday shifts.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved problems, improved operations and provided exceptional service.
• Excellent communication skills, both verbal and written.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Transported patients between rooms and appointments or testing locations.
• Supported needs of 8+ residents under long-term care.
• Followed directions of licensed nurses to administer medications and treatments.
• Documented patient information and care activities in electronic health record.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Upheld infection control and prevention policies across different patient-facing areas.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Facilitated personal hygiene management, feeding and ambulation.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.