Shyana Burks-Diggins
Denver,CO
Overview
9
9
years of professional experience
Work History
Administrative Assistant
HCA HealthCare, Medical Center of Aurora
Aurora, CO
10.2021 - Current
- Develop administrative processes to achieve organizational objectives and improve office efficiency.
- Make referrals to utilize community resources for resident's needs.
- Establish and maintain relationships with community agencies to promote continuity of care.
- Maintain confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Manage physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Perform audits of objectives and case progression for case management team.
Residential Case Manager
Corecivic Inc.
01.2020 - 01.2021
- Participate in the intake process by collecting, organizing, and analyzing information about individuals
- Provide direct casework services for social involvement, health needs, and community life to inmates/residents
- Prepare and collaborate on various reports and develop case presentations on assigned inmates/residents
- Coordinate appropriate programming, resources, and services for social development and in preparation for inmates/residents transition or release into the community.
Mental Health Worker
Devereux, Advanced Behavioral Health
01.2019 - 01.2020
- Support youth struggling with emotional and behavioral disorders
- Implement individual and group programs through supervision, monitoring, and direction of the clients
- Collaborate with a clinical team by providing written and verbal notes on clients
- Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
- Utilize servant leadership to promote positive behavior in treatment
- Team leader in providing facility-wide support
Pharmacy Technician
Xerox, Healthcare Services
01.2015 - 12.2016
- Update out-patient medical records
- Team with peers, technicians and pharmacists to prioritize and complete orders.
- Answer telephones to respond to questions or requests.
- Receive written prescriptions or requests for prescription refills from patients and verify that the information on the prescription was complete and accurate
- Establish and maintain patient profiles
- Prepare insurance claim forms with HIPPA compliance
Education
BA - Human Development, Psychology
Metropolitan State University of Denver
Basic Life Support/CPR Certification American Heart Association -
Skills
- Detail Oriented
- Strong collaborator
- Self-directed and adaptable
- Proficient in the Microsoft Suite and G-Suite
- Meeting Arrangements
- Records Management
- Community Outreach
- Audit Processes
Timeline
Administrative Assistant
HCA HealthCare, Medical Center of Aurora
10.2021 - Current
Residential Case Manager
Corecivic Inc.
01.2020 - 01.2021
Mental Health Worker
Devereux, Advanced Behavioral Health
01.2019 - 01.2020
Pharmacy Technician
Xerox, Healthcare Services
01.2015 - 12.2016
BA - Human Development, Psychology
Metropolitan State University of Denver
Basic Life Support/CPR Certification American Heart Association -
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