Shyana Simpson
Summary
Enthusiastic and positive worker with comprehensive background in customer service support and administrative functions. Highly detail-oriented, self-directed professional with unwavering commitment to customer service. Adept at building productive relationships, resolving complex issues and fostering customer loyalty. Well-organized with good multitasking and customer service skills. Work well under pressure to handle fast-paced environments.
Overview
4
4
years of professional experience
Work History
Security Officer
GardaWorld Security
Las Vegas, NV
07.2023 - 10.2023
- Patrolled public areas regularly to detect and resolve unsafe conditions.
- Defused conflicts and security issues through effective de-escalation and crisis management techniques.
- Maintained clear and detailed documentation, logging inspections and completing timely incident reports.
- Responded quickly to medical and building emergencies.
Janitor
TW Services
Las Vegas, NV
02.2023 - 06.2023
- Worked with automatic cleaning equipment and used industrial cleaning methods.
- Met cleaning demands by effectively managing cleaning products, supply inventory, and equipment.
- Picked up and removed trash and recycling from trash rooms and offices.
- Assisted with on-the-job training of new staff on routine procedures.
- Used chemical substances for insect control.
- Operated floor scrubbing machines to clean large surface areas effectively.
Housekeeper
MGM Grand
Las Vegas, NV
11.2022 - 02.2023
- Kept bathrooms fresh and clean with regular wipedowns, trash collection, and supply restocking.
- Removed soiled sheets and towels and replaced with fresh items.
- Eliminated cross-contamination in kitchen environments by keeping surfaces, appliances, and utensils clean.
- Cleaned target number of rooms weekly to desired standard.
- Completed cleaning duties on time and according to schedule.
Hostess/Food Runner
Hooters
Las Vegas, NV
02.2021 - 07.2021
- Managed reservations using reservation management software.
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors.
- Maintained cleanliness of hostess stand, lobby area, and menus.
- Assisted bussers in clearing tables to expedite turnover time between seatings.
- Trained new hostesses on restaurant procedures and policies.
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively.
Material Handler
Tesla
Fremont, CA
09.2020 - 11.2020
- Moved heavy loads and operated equipment with consistent use of company and OSHA standards.
- Transported material in and out of warehouse using forklift and other equipment or vehicles.
- Reported damaged goods and material shortages.
- Contributed to successful inventory control with proper handling and regular cycle counting.
- Stocked equipment with materials to help meet production targets.
- Led pallets, cardboard and scrap material recycling.
Warehouse Worker
Amazon
Tracy, CA
03.2020 - 08.2020
- Helped meet promised delivery times using excellent sorting skills and strong attention to detail.
- Received, staged, and stored incoming merchandise.
- Moved large quantities of merchandise by operating carts, dollies, and hand trucks.
- Worked for extended periods of time in uncomfortable conditions.
- Received and printed orders using warehouse operating system.
Education
Certification - Administrative Assistant
Stellar Career College
05-2019
Skills
- Facilities Maintenance
- Entryway management
- Grounds upkeep
- Time Management
- Equipment Operation
- Organizational Skills
- Chemical Handling
- Work Orders
Timeline
Security Officer
GardaWorld Security
07.2023 - 10.2023
Janitor
TW Services
02.2023 - 06.2023
Housekeeper
MGM Grand
11.2022 - 02.2023
Hostess/Food Runner
Hooters
02.2021 - 07.2021
Material Handler
Tesla
09.2020 - 11.2020
Warehouse Worker
Amazon
03.2020 - 08.2020
Certification - Administrative Assistant
Stellar Career College
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