Summary
Overview
Work History
Education
Skills
Timeline
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SHYANDREA JONES

Carrollton,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Dispatcher

Verida
08.2023 - Current
    • Consistently met performance metrics for call handling, contributing to the overall success of the department.
    • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
    • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
    • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
    • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
    • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
    • Monitored vehicle locations to coordinate timely arrivals.
    • Scheduled and organized delivery routes.
    • Assisted in resolving customer complaints and grievances.

EMERGENCY DEPARTMENT TECHNICIAN

Tanner Medical Center
01.2023 - 12.2023
  • Monitored vital signs including temperature, pulse rate, respiration rate, oxygen saturation level and blood pressure readings
  • Provided emotional support to patients by listening attentively to their concerns and answering questions as needed
  • Organized and maintained appropriate levels of medical inventory and supplies
  • Assisted physicians with patient treatments by administering injections and performing EKGs
  • Responded to critical situations quickly and efficiently by following established protocols for resuscitation efforts
  • Assisted in the triage of patients, obtaining vital signs and medical histories to ensure quick and accurate assessment of patient needs
  • Documented findings on patient care charts, notifying nurses of changes observed in patients' condition.

EXTRUDER OPERATOR

Southwire
10.2018 - 01.2023
  • Demonstrated ability to operate extrusion machines with high accuracy and efficiency
  • Ensured that products met customer requirements by implementing quality assurance protocols
  • Ability to multitask effectively between multiple machines running simultaneously
  • Trained new employees on proper operation of extruder machines according to company procedures
  • Developed a detailed understanding of different types of plastics and their properties for successful production runs.

EXTRUDER OPERATOR

Ofs
08.2014 - 10.2018
  • Transferred materials, supplies and products between work areas, using moving equipment, and hand tools
  • Started machines and set controls to regulate vacuum, air pressure, sizing rings, and temperature, and to synchronize speed of extrusion
  • Examined materials, ingredients, and products, visually and with hands, to conform to established standards
  • Marked bins as to types of mixtures stored
  • Measured and examined extruded products to locate defects and to check for conformance to specifications, adjusting controls as necessary to alter products
  • Determined setup procedures and selected machine dies and parts, according to specifications.

MACHINE OPERATOR

Honda Lock
08.2013 - 08.2014
  • Making sure associates were doing their job accurately and safely
  • Kept track of cleaning supplies and also ordered them
  • Responsible for locking the school every night, and double checking to make sure associates did their job effectively.

JANITORIAL SUPERVISOR

Roopville Elementary
08.2012 - 08.2013
  • Ensured that all safety standards were met while performing duties such as operating power tools or handling hazardous chemicals
  • Actively sought out ways to improve existing processes related to janitorial operations through research and analysis of industry trends and best practices
  • Trained new staff on proper cleaning techniques and safety protocols
  • Assisted in the recruitment process for hiring qualified personnel for janitorial positions
  • Supervised staff during their shifts to ensure tasks were completed properly and efficiently.

SALES FLOOR ASSOCIATE

Walmart Super Center
05.2011 - 07.2012
    • Implemented promotional displays to increase customer appeal
    • Processed sales orders and cash transactions accurately
    • Resolved customer inquiries and complaints in a professional manner
    • Helped guests properly select merchandise in accordance with identified needs
    • Replenished products on shelves and in back stock to meet merchandising guidelines
    • Trained new employees on proper customer service and sales techniques
    • Adhered strictly to loss prevention protocols while monitoring the sales floor.

Education

Associates Degree - Human Resources Management

West Georgia Technical College
Carrollton, United States
01.2024

HIGH SCHOOL DIPLOMA -

Carrollton High School
Carrollton, Ga
05.2011

Skills

  • Schedule Management
  • Route Navigation
  • Dispatch Coordination
  • Customer Relations

Timeline

Dispatcher

Verida
08.2023 - Current

EMERGENCY DEPARTMENT TECHNICIAN

Tanner Medical Center
01.2023 - 12.2023

EXTRUDER OPERATOR

Southwire
10.2018 - 01.2023

EXTRUDER OPERATOR

Ofs
08.2014 - 10.2018

MACHINE OPERATOR

Honda Lock
08.2013 - 08.2014

JANITORIAL SUPERVISOR

Roopville Elementary
08.2012 - 08.2013

SALES FLOOR ASSOCIATE

Walmart Super Center
05.2011 - 07.2012

Associates Degree - Human Resources Management

West Georgia Technical College

HIGH SCHOOL DIPLOMA -

Carrollton High School

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SHYANDREA JONES