Shyann Ballmer
Kennesaw ,GA
Summary
Proactive Billing Specialist and Lead Collection Specialist with extensive experience in resolving billing discrepancies, maintaining accurate records, and improving financial reporting. Expertise in collections, data entry, and claims processing. Known for effective communication and collaboration skills, driving departmental success and ensuring compliance with industry regulations.
Overview
3
3
years of professional experience
Work History
Billing Specialist
Mindpath Health
2021.08 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
Lead Collection Specialist
Mindpath Health
2021.08 - Current
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Reduced delinquency rates with proactive monitoring of accounts and implementing timely interventions.
- Oversaw the review of outstanding account balances regularly, prioritizing cases based on risk factors such as age of debt or likelihood of repayment.
- Assessed individual account situations, tailoring collection approaches accordingly for optimal results.
- Coordinated closely with billing departments to resolve discrepancies and ensure accurate invoicing procedures were followed.
- Led a team of collection specialists, consistently achieving or exceeding departmental targets and goals.
- Negotiated payment plans with customers to achieve mutually beneficial outcomes for both parties.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Documented customer payment interactions and account statuses for future reference.
Data Entry Clerk
Mindpath Health
2021.08 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
No Degree - Billing And Coding
Penn Foster
Scottsdale, AZ10.2020
High School Diploma -
Clay High School
Oregon Ohio 06.2014
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- Denial Management
- Claim submission
- Payment posting
- Month-end closing procedures
- Patient account management
- Research and due diligence
- Collections
- Accounts receivable management
Timeline
Billing Specialist
Mindpath Health
2021.08 - Current
Lead Collection Specialist
Mindpath Health
2021.08 - Current
Data Entry Clerk
Mindpath Health
2021.08 - Current
No Degree - Billing And Coding
Penn Foster
High School Diploma -
Clay High School
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