Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shyann Buie

Shyann Buie

Washington,DC

Summary

Dynamic Operations Support Specialist with a proven track record at SoBran Inc., enhancing operational efficiency and fostering team growth. Leveraged critical thinking and problem-solving abilities to drive process improvements, achieving significant cost savings. Known for exceptional customer engagement and mentoring junior staff, I excel in fast-paced environments, delivering results that exceed employer expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Support Specialist

SoBran Inc.
01.2023 - Current
  • Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
  • Developed comprehensive documentation for operational processes, leading to increased transparency and understanding among team members.
  • Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
  • Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.

• Accountability of products entering and exiting warehouse Visually inspecting mail for suspicious stains or substances

• Receiving and sorting incoming mail Screening mail (letters, parcels and flats) for potential contaminants following established guidelines, directives, and protocols Performing x-ray screening operations

• Performing general logistics duties such as housekeeping/warehousing; and performance checks and service of equipment

Summer Camp Aquatics Instructor

Headfirst Summer Camp
06.2022 - 08.2022
  • Enhanced swimmer skills by providing personalized coaching and implementing tailored lesson plans.
  • Developed innovative instructional strategies that motivated students to improve their swimming abilities.
  • Increased student confidence in water safety through effective teaching of essential techniques.
  • Collaborated with fellow instructors to develop comprehensive aquatic programs for various age groups.
  • Delivered exceptional customer service by responding quickly to inquiries from potential clients regarding available lessons or programs.

• Attend and participate in daily staff meetings and weekly in-season trainings.

• Work directly with campers to support them in their emotional, physical, and social development through hands-on exploration and developmentally appropriate activities.

• Form close connections to staff and campers, and their families with the goal to provide support when campers need help



Dunkin Donuts Crew Member

Dunkin' Donuts
09.2021 - 10.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Operated cash register to ring up final bill and process various forms of payment.

Certified Nursing Assitant

Ingleside At Rock Creek
02.2020 - 02.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Supported needs of 10+ residents under long-term care.

Education

No Degree - Criminal Justice

University of Maryland - Eastern Shore
Princess Anne, MD
05.2022

High School Diploma -

Cardozo Education Campus
Washington, DC
06.2018

Skills

  • Operational Efficiency
  • Scheduling Management
  • Operations tracking
  • Workflow Streamlining
  • Customer Engagement
  • Quantitative skills
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Critical Thinking
  • Customer Relations

Certification

  • Bartending License - May 2024

Timeline

Operations Support Specialist

SoBran Inc.
01.2023 - Current

Summer Camp Aquatics Instructor

Headfirst Summer Camp
06.2022 - 08.2022

Dunkin Donuts Crew Member

Dunkin' Donuts
09.2021 - 10.2021

Certified Nursing Assitant

Ingleside At Rock Creek
02.2020 - 02.2021

No Degree - Criminal Justice

University of Maryland - Eastern Shore

High School Diploma -

Cardozo Education Campus
Shyann Buie