Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ShyAnn Steigerwald

Wickliffe

Summary

Dynamic Customer Relations Manager with extensive experience at Leaf Home, excelling in conflict resolution and staff development. Proven track record of enhancing customer satisfaction and mentoring teams to achieve high performance. Skilled in risk management and task delegation, successfully navigating complex legal claims and fostering strong client relationships.

Overview

6
6
years of professional experience

Work History

Customer Relation Manager-Insurance and Litigation

Leaf Home - LeafFilter Gutter Protection
09.2023 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Review and resolve Small Claims Lawsuits
  • Examined claims forms and other records to determine insurance coverage.
  • Prepared, indexed, and developed exhibits.
  • Managed exhibits, evidence, and data related to legal proceedings.
  • Completed electronic court filings.
  • Communicated pertinent information to clients via phone, email, and mail.

Customer Relations Administrator

Leaf Home - LeafFilter Gutter Protection
05.2022 - 09.2023
  • Maintained personnel records and updated internal databases to support document management.
  • Created and managed project plans, timelines and budgets.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Regional Customer Serive Manager

Leaf Home - LeafFilter Gutter Protecti
09.2021 - 05.2022
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Customer Service Administrator

Leaf Home - LeafFilter Gutter Protection
09.2019 - 09.2020
  • Updated customer service database with new information, address changes, and contact details.
  • Kept high average of performance evaluations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Scheduled customer appointments.

Education

High School Diploma -

Lake High School
Hartville, OH
06-2017

Skills

  • Task delegation
  • Innovation management
  • Staff development
  • Staff management
  • Conflict resolution
  • Time management
  • Risk management

Languages

English
Native or Bilingual

Timeline

Customer Relation Manager-Insurance and Litigation

Leaf Home - LeafFilter Gutter Protection
09.2023 - Current

Customer Relations Administrator

Leaf Home - LeafFilter Gutter Protection
05.2022 - 09.2023

Regional Customer Serive Manager

Leaf Home - LeafFilter Gutter Protecti
09.2021 - 05.2022

Customer Service Administrator

Leaf Home - LeafFilter Gutter Protection
09.2019 - 09.2020

High School Diploma -

Lake High School

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