Shyann Guillen
Spokane Valley,WA
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Compassionate Therapy Coordinator known for high productivity and efficiency in task completion. Possess specialized skills in patient care coordination, therapy program development, and interdisciplinary team collaboration. Excel in communication, empathy, and problem-solving to enhance patient experiences and outcomes. Ready to leverage abilities to improve service delivery and patient satisfaction in a dynamic healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certifed Nursing Assistant
Providence Sacred Heart Medical Center
Spokane, WA
03.2024 - Current
- Assist residents with activities for daily living, such as bathing, grooming, and meals, in a hospital setting.
- Adhere to safety guidelines, institutional policies, and company regulations always to ensure resident safety.
- Answering and transferring phone calls to the right people, along with helping keep the unit organized and up to standards.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Help train new team members to ensure they follow hospital policies and daily job duties.
- Using EPIC charting systems.
Therapy Coordinator
Catholic Care Center
Wichita, KS
08.2023 - 02.2024
- Receive or retrieve residents' PT/OT/ST orders, reach out to nursing staff, or check on eMAR for reasoning of therapy orders. Reach out for insurance verification through the business office, then reach out to DPOA of care or patient.
- Assist with the therapy staff's scheduling and attending daily PDPM meetings, along with Assisted Living/Memory Care Stand up and Long-Term Care/Skilled Stand up.
- Adhere to safety guidelines, institutional policies, and company regulations always to ensure resident safety.
- Collaborated with staff members to provide resources for patients in need of additional assistance outside the clinic setting.
- Systems worked with Point Click Care, Matrix, and Net Health.
CNA/CMA
Catholic Care Center
Wichita, KS
09.2022 - 09.2023
- Assist residents with activities for daily living, such as bathing, grooming, and meals, in a Memory Care Unit.
- Adhere to safety guidelines, institutional policies, and company regulations always to ensure resident safety.
- Takes vitals, administers medication, adheres to ensuring that the medication cart/cabinet is stocked, and is always in a survey-ready condition.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
Acute Specialty Care Unit PCT/ Unit Clerk
Wesley Medical Center HCA
Wichita, KS
08.2020 - 09.2022
- Assist residents with activities for daily living such as bathing, grooming, and meals in a hospital setting
- Adhere to safety guidelines, institutional policies, and company regulations always to ensure resident safety.
- Answering and transferring phone calls to the right people, along with helping keep the unit organized and up to standards.
- Help train new team members to ensure they follow hospital policies and daily job duties.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
CNA/CMA
Catholic Care Center
Wichita, KS
11.2018 - 08.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Adhere to safety guidelines, institutional policies, and company regulations always to ensure resident safety.
- Takes vitals and administers medication.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
CNA/CMA
Ascension Via Christi Georgetown
Wichita, KS
10.2019 - 05.2020
- Adhere to safety guidelines, institutional policies, and company regulations always to ensure resident safety.
- Takes vitals and administers medication.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Aircraft Stockroom Attendant
Millennium Concepts
Wichita, KS
05.2017 - 11.2018
- Responsible for cycle count, pulling 'kits', issuing materials, and WIP materials.
- Retrieving supplies for the shop floor and ensuring that the stockroom stays organized.
- Ensured that all items were properly labeled, stored, and tracked in the warehouse database.
- Verified quantity and quality of received orders against purchase order documents.
- Notified supervisor when stock was running low so replenishment could be ordered timely.
Lead Cook
Family Health and Rehabilitation, Wichita, KS
01.2017 - 11.2018
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Trained new cooks on proper techniques for preparing dishes according to recipes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Crew Chief Server / Cook
IHOP, Wichita, KS
01.2016 - 12.2017
- Ensured kitchen staff followed health and safety regulations.
- Trained new cooks on proper food handling techniques.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
Kansas Real Estate License -
Career Education System
09.2024
Diploma -
Campus High School
05.2016
All Nursing License -
Allied Health Career Training, LLC.
Skills
- Composed Under Pressure
- Trustworthy Team Member
- Quality Assurance
- Patient-focused care
- Organizational standards
- Insurance Verification
- New Hire Training
- Client Relations
Certification
- Certified Nursing Aide, Active, 239830, 04/04/25, KANSAS
- Certified Medication Aide, Active, 11/29/23, KANSAS
Personal Information
Title: Certified Nursing Assistant
Languages
English
Professional
References
References available upon request.
Timeline
Certifed Nursing Assistant
Providence Sacred Heart Medical Center
03.2024 - Current
Therapy Coordinator
Catholic Care Center
08.2023 - 02.2024
CNA/CMA
Catholic Care Center
09.2022 - 09.2023
Acute Specialty Care Unit PCT/ Unit Clerk
Wesley Medical Center HCA
08.2020 - 09.2022
CNA/CMA
Ascension Via Christi Georgetown
10.2019 - 05.2020
CNA/CMA
Catholic Care Center
11.2018 - 08.2020
Aircraft Stockroom Attendant
Millennium Concepts
05.2017 - 11.2018
Lead Cook
Family Health and Rehabilitation, Wichita, KS
01.2017 - 11.2018
Crew Chief Server / Cook
IHOP, Wichita, KS
01.2016 - 12.2017
Kansas Real Estate License -
Career Education System
Diploma -
Campus High School
All Nursing License -
Allied Health Career Training, LLC.
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