Shyann Haulk
Odessa,TX
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Stripes Convenience Store
Odessa, TX
01.2024 - 04.2024
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained inventory by checking merchandise to determine levels.
General Manager
The Rose Bouquet
Midland, TX
08.2023 - 01.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
Bartender
The rose
Midland, TX
06.2023 - 01.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Receptionist
Elite Crane Tech
Odessa, TX
06.2019 - 06.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Coordinated pick-up and delivery of express mail services.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Head Bartender
Red Lobster
Odessa, TX
02.2018 - 04.2020
- Ensured that all liquor laws were followed during service hours.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Handled food orders from customers seated at the bar.
- Checked identification of patrons who appeared under age 30.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Addressed any issues between staff members in a timely fashion.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
High School Diploma -
Permian
1800 E 42nd 06-2013
Skills
- Loss Prevention
- Stock management
- Operations Oversight
- Records Management
- Motivational Techniques
- Problem-Solving
- Staff Management
- Work Planning and Prioritization
- Employee Scheduling
- Staff Supervision
- Inventory Control
- Sales Techniques
- Cash auditing
- Quickbooks
- Hiring and Training
- Customer Service
- Basic accounting
- Menu Memorization
- Payment Processing
- Professional Appearance
- Complex Problem-Solving
- Organizational ability
- Excellent judgment
- Outgoing Personality
- Engaging personality
- Data Entry
- Office Management
- Time Management
- Spreadsheet tracking
- Multi-line telephone skills
- Organization skills
- Positive and professional
Timeline
Assistant Store Manager
Stripes Convenience Store
01.2024 - 04.2024
General Manager
The Rose Bouquet
08.2023 - 01.2024
Bartender
The rose
06.2023 - 01.2024
Receptionist
Elite Crane Tech
06.2019 - 06.2021
Head Bartender
Red Lobster
02.2018 - 04.2020
High School Diploma -
Permian