Shyann Johnson
Hollywood,CA
Summary
Dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
10
10
years of professional experience
Work History
Lead House Keeper Bed & Breakfast
My Hollywood Space Rentals
2016.01 - Current
- Maintained All Reservations for a 10 Room B&B
- House Keeping
- Customer Service
- Maintained log books for taxes, license and permits
- Tour Guide
IBIC
Behavioral Therapist
2023.09 - 2024.06
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
Glen Park Senior Living
Caregiver Services Inc.
2023.04 - 2023.09
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Represenative
Ross Stores
2020.01 - 2021.01
- Reported directly to the CEO
- Participated in sales functions with various organizations
- Skilled in improving customer retention levels within highly competitive markets
- Excellent leadership abilities concerning team initiatives
- Customer service
- High-volume incoming phone calls
Customer Service
Gates Transportation
2016.01 - 2017.01
- Shipping and receiving
- High-volume incoming phone calls
- Pulling orders for shipment
- Customer service
- Filing
Lead Sales Floor Represenative
Forever 21
2015.01 - 2016.01
- Participated in sales functions with various organizations
- Proven success leading Business Development efforts, expanding customer base and increasing revenue potential within organization.
- Skilled in improving customer retention levels within highly competitive markets
- Excellent leadership abilities concerning team initiatives
- Customer service
- High-volume incoming phone calls
- Credit card transactions
- Accurate typing and 10 key skills
Education
University Northridge
01.2016
High School Diploma -
Sacramento Charter High School
Sacramento, CA01.2014
Skills
- Team player, works well in a group but can also perform very well solo with little to no supervision
- Handle client relationship management functions, which included promoting enduring relationship with a diverse clientele
- Cultivated positive and enduring relationship with customers
- Good written and verbal presentation skills Use of proper grammar and good speaking skills
- Ability to get along well with coworkers and accept supervision Received positive evaluations from previous supervisors
- Willing to try new things and I’m interested in proving efficiency on assigned tasks
- Excellent attendance record
- Concerned with quality Produce work that is orderly and attractive Ensure tasks are completed correctly and on time
Timeline
IBIC
Behavioral Therapist
2023.09 - 2024.06
Glen Park Senior Living
Caregiver Services Inc.
2023.04 - 2023.09
Customer Service Represenative
Ross Stores
2020.01 - 2021.01
Lead House Keeper Bed & Breakfast
My Hollywood Space Rentals
2016.01 - Current
Customer Service
Gates Transportation
2016.01 - 2017.01
Lead Sales Floor Represenative
Forever 21
2015.01 - 2016.01
University Northridge
High School Diploma -
Sacramento Charter High School