Shyann Lee
Tolleson,AZ
Summary
Dynamic Customer Service Representative with a proven track record at 24/7 Intouch, adept in conflict resolution and customer satisfaction enhancement. Excelled in managing high-stress situations and resolving customer complaints, boosting loyalty by mastering product knowledge and critical thinking. Skilled in Microsoft Excel and active listening, significantly contributing to team development and operational efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
24/7 Intouch
07.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assist all customers through inbound calls, emails, and/or chats.
- Communicate a variety of information to the customer.
- Be an active listener and help resolve customer inquiries.
- Provide a meaningful and positive experience with every customer interaction.
- Learn and retain a thorough working knowledge of all existing and new products and services
Education
H.S. Diploma - Basic Studies
Camelback H.S.
Phoenix, AZ05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Microsoft Outlook
- Call Center Operations
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Money handling abilities
- Documentation
Timeline
Customer Service Representative
24/7 Intouch
07.2020 - 10.2022
H.S. Diploma - Basic Studies
Camelback H.S.
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