Shyann Lynch
Rosedale,NY
Summary
Demonstrates ability to assess customer needs and deliver appropriate solutions.
Professional business manner with the ability to comfortably interact with various executive business levels. Proven ability to effectively manage time, workload and shifting priorities in a fast-paced environment with a strong attention to detail. Excellent verbal and written communications skills. Resourceful with strong problem-solving skills. Enthusiastic, strong worth ethic and positive attitude
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Olive Garden Restaurant
Brooklyn, NY
11.2016 - 11.2019
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Line Cook/Restaurant Server
Olive Garden Restaurant
Valley Stream, NY
02.2012 - 10.2016
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Associate of Applied Science - Radiologic Technology
LaGuardia Community College of The City University of New York
Long Island City, NY07.2025
Some College (No Degree) - Accounting And Business Management
St. John's University
Jamaica, NYSkills
- Food Service Background
- Conflict Resolution Techniques
- Customer Service Best Practices
- Supervisory Skills
- Full Service Restaurant Background
- Microsoft Proficiency
- Product Knowledge
- POS System Operations
- Labor and Food Cost Control
- TIPS Certified
- Call Center Operations
- Documentation
- Typing Proficiency
- Retail Sales Customer Service
- Microsoft PowerPoint
- Prioritization
- Conflict Resolution
Timeline
Assistant Restaurant Manager
Olive Garden Restaurant
11.2016 - 11.2019
Line Cook/Restaurant Server
Olive Garden Restaurant
02.2012 - 10.2016
Associate of Applied Science - Radiologic Technology
LaGuardia Community College of The City University of New York
Some College (No Degree) - Accounting And Business Management
St. John's University
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