Shyann Muniu
Summary
Personable and driven individual with strong aptitude for understanding technical products and their applications. Proficient in leveraging technical knowledge and communication skills to identify client needs and provide effective solutions. Committed to delivering impactful results and fostering long-term client relationships.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Fraud Analyst
JPMorganChase
04.2024 - Current
- Successfully identified and prevented potential fraud losses amounting to millions through proactive monitoring and investigation
- Streamlined the fraud investigation process, resulting in an increase in case resolution efficiency
- Led cross-functional teams in resolving high-profile fraud cases, contributing to the recovery of millions in fraudulent funds and a consistent 95-98% rate in value creation
- Recognized for reducing false positives through the implementation of advanced fraud detection tools and continuous analysis of fraud patterns
- Provided coaching to new hires on fraud detection strategies and investigative techniques, enhancing team capabilities
- Conduct detailed investigations of suspicious financial transactions to identify and prevent fraud
- Analyze customer accounts and transaction patterns to detect unusual activities and potential risks
- Utilize fraud detection software and analytical tools to monitor high-risk activities and reduce fraud exposure
- Collaborate with internal teams (compliance, legal, customer service) to resolve fraud cases and mitigate risks
- Prepare reports on fraud trends, investigation results, and risk mitigation efforts for senior management
- Communicate with customers to verify account activities and resolve disputes related to potential fraud
- Stay updated on industry trends, new fraud schemes, and regulatory requirements to ensure compliance
Data entry
Randstad
05.2023 - 04.2024
- Proficiently input and update information, medical records, billing codes, and other data into designated databases and systems, ensuring precision and data integrity
- Conduct thorough reviews and cross-references of data to identify and rectify discrepancies or errors, guaranteeing consistency and completeness of information
- Perform regular data quality checks to maintain the reliability and trustworthiness of stored information, ensuring compliance with industry regulations and best practices
- Adhere strictly to confidentiality protocols and healthcare regulations, including HIPAA, to safeguard sensitive patient information and maintain compliance with data protection laws
- Organize and manage physical and electronic records, facilitating easy retrieval and accessibility for authorized personnel
- Collaborate with team members to assist in data analysis tasks, generate reports, and provide valuable insights to support decision-making processes within the organization
- Demonstrate a sense of urgency and efficiency in completing data entry tasks within established timelines, contributing to the smooth functioning of critical healthcare operations
- Foster effective collaboration with medical staff, administrators, and IT professionals to resolve data-related issues and enhance overall data management processes
Marketing Assistant
Precision
09.2022 - 08.2023
- Assist in marketing and promotional activities to gain new donor acquisitions and maintain fundraising goals
- Collaborate with the marketing and sales team to improve the success of each community event
- Develop diverse marketing and sales approaches
- Evaluating data and personalizing each approach to the consumer
- Worked closely with the content manager to represent the voice of the customer to generate new ideas and amplify them on social media
- Worked with Manager for sell in strategy to shape the messaging and strategy of the company
Key holder and Assistant manager
Calzedonia
09.2020 - 05.2022
- Lead and supervise a team of sales associates, providing guidance and training to ensure exceptional customer service and sales performance
- Develop and implement effective sales strategies and promotional campaigns, resulting in a 20% increase in overall sales revenue
- Maintain a high-end shopping environment by ensuring visual merchandising standards are met and product displays are visually appealing
- Utilize CRM software to analyze customer data and preferences, enabling personalized sales approaches and targeted marketing initiatives
- Collaborate with the buying team to curate a diverse and high-quality product assortment, reflecting current market trends and customer demands
- Assist in inventory management, conducting regular stock audits and implementing efficient replenishment procedures, resulting in a 10% reduction in stockouts
- Successfully resolve customer complaints and concerns, maintaining a high level of customer satisfaction and loyalty
- Demonstrated exceptional sales skills, consistently exceeding monthly sales targets by 15%
- Assisted in visual merchandising efforts, ensuring the store's aesthetic appeal and creating captivating displays to enhance customer engagement
Education
Educational Program - User Experience Design
Cornell University
New York, NY09-2019
Educational Program - User Experience Design
Cornell University
Ithaca, NY03-2024
Skills
- Customer service
- Microsoft excel
- Analysis Skills
- Microsoft word
- Outlook
- Content Strategy
- Sales Experience
- Adobe Creative Suite
- Wireframing
- Marketing
- Social Media Marketing
- Data Analytics
- Consultative Selling
- Problem Resolution
- Relationship building
- Digital Marketing
- User Experience Design
- Fraud prevention
- Verbal and written communication
- Transaction monitoring
- Telephone and email etiquette
Certification
- Certificate in content strategy by LinkedIn
- Certificate in social media foundations
- Certificate in principles of user experience by Meta
Timeline
Fraud Analyst
JPMorganChase
04.2024 - Current
Data entry
Randstad
05.2023 - 04.2024
Marketing Assistant
Precision
09.2022 - 08.2023
Key holder and Assistant manager
Calzedonia
09.2020 - 05.2022
Educational Program - User Experience Design
Cornell University
Educational Program - User Experience Design
Cornell University
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