Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyann Nero

Naperville,IL

Summary

Highly motivated operations and training manager with a commitment to ongoing personal and professional growth. Skilled in day to day retail business management, developing/ implementing training curriculum, understanding and executing policy/ procedure, cultivating a culture of inclusivity, and engaging with team members and guests to drive overall success. Performance history of increased profitability in stores and decreased team member turnover across the Chicago market. Adaptive and detail oriented, gifted at working with all types of personalities to achieve business objectives and ensure healthy, productive work environments.

Overview

16
16
years of professional experience

Work History

Cannabis Sales Consultant

PharmaCann Inc.
Romeoville, IL
03.2022 - Current
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Checked guests' photo identification for validity and age requirements.
  • Used product knowledge, sales abilities and customer relations skills to drive sale increases in promotional products.
  • Managed efficient cash register operations.
  • Sold cannabis flower, concentrates and edibles in fast-paced environment.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent customer service and shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.

Guest Service Representative Training Manager

Thorntons LLC
Westchester, IL
12.2018 - 10.2020
  • Asses and validate proficiency of all new Team Members recruited for 80+ retail locations utilizing company specific tools and metrics.
  • Facilitate classroom learning for new Team Members, as well as provide hands on training for point of sale equipment.
  • Manage communications cadence and transition of each new Team Member to their respective retail locations.
  • Partner with all levels of Operations Management to asses and develop new Team Members post classroom training.
  • Partner with Recruiters to coordinate training schedules, and assist with onboarding/ I-9 verification of new Team members.
  • Partner with Instructional Design Team to further develop training content and efficacy.
  • Support growth of business through ensuring alignment with operational pillars of success and company core values.
  • Increased profitability by lowering Team Member turnover through comprehensive training and retention strategies.
  • Implement all training curriculum while creating an inclusive team- oriented environment.

Store Manager of Operations

Thorntons LLC
Chicago, IL
08.2007 - 12.2018
  • Supervised 10-15 Team Members regularly with an average of 2,000 transactions per day.
  • Review and monitor schedules, purchases and other expenses to maintain monthly budget.
  • Coach Team Members in product specifications, sales incentives and selling techniques to significantly increase inside sales.
  • Utilize performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Analyze and interpret store trends with use of P&L report to facilitate planning.
  • Manage store Team Members successfully in fast-paced environment through proactive communication, positive feedback and genuine recognition.
  • Reconcile daily inside sales and fuel transactions to balance and log day-to-day revenue.
  • Promote team collaboration, performance and efficiency by fostering healthy environments focused on mutual success and respect.
  • Communicate store programs and standards to Team Members for optimal quality, freshness, safety and cleanliness.
  • Ensure Team Members observe proper cash handling procedures and document any discrepancies using the progressive disciplinary action documentation process.
  • Set effective store schedules based on forecasted customer levels, individual Team Member knowledge and all labor department requirements.
  • Manage store staffing needs by actively recruiting talent and training for success.
  • Approve regular payroll submissions for Team Members daily and weekly.
  • Maintain proper product levels and inventory controls for merchandise while keeping backstock organized to facilitate effective ordering and stock rotation.
  • Ensure safety protocols are understood and implemented by every Team Member, also verify safety equipment available and fully functional.
  • Maintain records of all required federal, state, and local inspections, certifications, and necessary documents to safely and responsibly sell petroleum and age restricted merchandise.

Guest Service Representative

Thorntons LLC
Joliet, IL
04.2005 - 08.2007
  • Greet guests inside store as well as at fuel pump, offer assistance when needed and answer questions to build rapport and customer loyalty.
  • Deliver above-and-beyond service to guests by cultivating a safe and inclusive environment.
  • Adhere to all Thorntons policies when completing sales in addition to any federal, city, or local requirements for age restricted products.
  • Utilize suggestive selling techniques at the point of sale to increase profitability.
  • Maintain stores overall cleanliness by sanitizing high touch surfaces inside (e.g. register area, restrooms, self serve food and beverage landings) as well as outside fuel pumps.
  • Clean/ maintain all equipment utilized by guests and Team Members while reporting any damaged items or property to management.

Education

Some College (No Degree) - Biology

University of Illinois At Chicago
Chicago, IL

High School Diploma -

Joliet Township West
Joliet, IL
05.2003

Skills

  • Effective verbal and written communicator
  • Attentive, responsive, and active listener
  • Excellent interpersonal skills such as critical thinking, problem solving, and decision making
  • Soft skills including emotional intelligence , discernment, and adaptability
  • Ability to assertively collaborate with team or work alone and exercise self discipline
  • Conflict resolution, coaching, and mentoring for success
  • Creative marketing and merchandising
  • Key Performance Indicator oriented and able to align with organizational goals
  • Operations management
  • Training/ Human Resources management
  • Focus and follow through with policy and procedure
  • Fluent with point of sale, calendar, and schedule software
  • Fluent with point of sale, calendar, and schedule software

Timeline

Cannabis Sales Consultant

PharmaCann Inc.
03.2022 - Current

Guest Service Representative Training Manager

Thorntons LLC
12.2018 - 10.2020

Store Manager of Operations

Thorntons LLC
08.2007 - 12.2018

Guest Service Representative

Thorntons LLC
04.2005 - 08.2007

Some College (No Degree) - Biology

University of Illinois At Chicago

High School Diploma -

Joliet Township West

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Shyann Nero