ShyAnn Norris
Manager
Gastonia,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arbys Resturant
06.2016 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
Microsoft certified. -
Skills
- Lead and grow a team of people into their best self
- Order Supplies
- Environmental Policy
- Corporate Social Responsibility
- Business Management Principles
- Manage Budgets
- Customer Service
- Customer Relations
- Business Planning
- Sales Strategies
- Staff Development
- Health and Safety Regulations
- Greet Guests
- Quality Standards
- Set Organizational Policies
- Microsoft Office Expertise
Certification
- Licensed servsafe - july 2027
Timeline
Assistant Manager
Arbys Resturant
06.2016 - Current
Microsoft certified. -
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