Shyann Pennicooke
Miami,FL
Summary
Reliable, driven, and goal-oriented individual with outstanding client relations with experience in data entry tasks and secretarial duties. With the capability to be malleable and expand my knowledge and ensure to represent excellent communication skills and professionalism.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
4
4
years of professional experience
Work History
Phlebotomist
UMC FREE CLINIC
02.2024 - 10.2024
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
Medical Receptionist
UMC FREE CLINIC
11.2023 - 10.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist
Total Health Compliance Group
06.2020 - 07.2023
- Reviewed and updated client correspondence files and database information to maintain accurate records
- Completed data entry tasks with accuracy and efficiency
Medical Scribe
Total Health Compliance Group
06.2020 - 07.2023
- Responsible for reviewing important documentations for errors and assisting physicians with clerical duties
- Greeted and welcomed clients with a warm, friendly, and positive attitude
- Quickly and efficiently documented information on examinations, treatment plans, labs, and details onto medical charts
- Assisted with conveying messages, scanning documents, and telephone inquiries
- Promptly answered inquiries on specific requests and assisted clients towards their appeals
Education
Associate of Arts - Nursing
Miami Dade College
Miami, FL06-2024
Certificate of Technical Studies - Phlebotomy
Miami Dade College Medical Campus
Miami, FL06-2024
High School Diploma -
Betesda Christian School
Miami, FL05.2022
Skills
- Customer service
- Computer literacy
- Organizational skills
- Multitasking
- Problem-solving
- Communication skills
- Team building
- Customer relations
- Venipuncture
- HIPAA Compliance
Volunteer Experience
Medical Receptionist, Total Health Compliance Group, North, Miami Beach, FL, 06/01/18, 06/01/20, Reviewed and updated client correspondence files and database information to maintain accurate records., Completed data entry tasks with accuracy and efficiency.
Timeline
Phlebotomist
UMC FREE CLINIC
02.2024 - 10.2024
Medical Receptionist
UMC FREE CLINIC
11.2023 - 10.2024
Medical Receptionist
Total Health Compliance Group
06.2020 - 07.2023
Medical Scribe
Total Health Compliance Group
06.2020 - 07.2023
High School Diploma -
Betesda Christian School
Associate of Arts - Nursing
Miami Dade College
Certificate of Technical Studies - Phlebotomy
Miami Dade College Medical Campus
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