Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyann Smith

Columbus

Summary

Seasoned Lead Teller, equipped with significant experience in financial operations and customer service within high-volume banking environments. Possess strong skills in cash handling, transaction processing, and regulatory compliance. Recognized for ability to drive efficiency enhancements and improve customer satisfaction levels. Committed to maintaining professional conduct and delivering top-notch services across all interactions.

Overview

3
3
years of professional experience

Work History

Lead Teller

PNC Bank
Columbus
07.2024 - Current
  • Processed customer transactions including deposits, withdrawals, transfers, loan payments.
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.
  • Audited teller transactions for accuracy prior to submission for processing.
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Identified potential fraud risks or suspicious activities within the branch's financial accounts.
  • Tracked inventory levels of supplies necessary for daily operations.
  • Provided ongoing coaching and feedback to tellers on their job performance.

Assistant Manager

PLS Check Cashing
Columbus
01.2023 - 06.2024
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Resolved conflicts between team members in an effective manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.

Education

High School Diploma -

Briggs High School
Columbus, OH
04-2017

Skills

  • Team management
  • Sales reporting
  • Conflict resolution
  • Effective communication
  • Data analysis
  • Coaching and mentoring
  • Time management
  • Problem solving
  • Performance evaluation
  • Inventory management
  • Customer service
  • Fraud detection
  • Daily operations support
  • Punctual and reliable

Timeline

Lead Teller

PNC Bank
07.2024 - Current

Assistant Manager

PLS Check Cashing
01.2023 - 06.2024

High School Diploma -

Briggs High School

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