ShyAnn Sosa
Bristol,PA
Summary
Results-driven management professional with extensive experience overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with a strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
6
6
years of professional experience
Work History
Center Manager
Best Friends Pet Care INC
08.2023 - 09.2024
- Ensures an excellent client experience through personal contact, associate training and coaching, resolution of customer concerns and delivery of services
- Sale and profit improvement
- Personnel management including recruiting, hiring, training, coaching and counseling, and retention
- Ensures center compliance with federal and local labor laws
- Facility maintenance and safety; compliance with laws and regulations
- Schedules staff for work assignments in accordance with policy, allowing ample staff to provide outstanding service while maintaining budget
- Inventory control and purchasing per company policy and budget guidelines
- Prepare and analyze statistical and financial data
- Promote Best Friends' programs and services internally and in the surrounding communities
- Supports the Mission and Philosophy of Best Friends Pet Care, Inc
- By complying and enforcing policies and procedures
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
Assistant Manager
Banfield Pet Hospital
09.2021 - 07.2023
- Ability to multitask, as well as quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
- I am able to read, write and speak fluent English, using appropriate grammar, style and vocabulary
- I consistently ensure the team provides the clients with attentive, courteous and informative service
- I am able to confidently use a computer and specialized software
- I am familiar with Microsoft Word, Excel, Outlook, etc
- Count Quarterly Inventory and order medical supplies for the hospital
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Richboro Ritz Pet Resort
09.2019 - 08.2021
- Obtained the ability to create schedules for employees with coverage, etc
- Managed cash box security beginning of every morning and end of every night
- Took inventory of supplies
- Performed official money count every night
- Uphold a high standard of customer service
- Promoted after 7 months
- Maintained nearly all operations within the Facility
- Opened and closed the Facility at the beginning and end of shifts
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Tony's Old Fashion Meat Store
08.2018 - 09.2019
- Managed the register
- Trained employees to work up front
- Prepared roasted food in kitchen to be sold (meatloaf's, chicken cutlets, etc)
- Approved schedule's
- Made supply runs
- Attended monthly special events for serving people and preparing the food
- Opened and closed store
- Managed Deli and maintained a clean environment while cutting meats/ cheeses, avoiding cross contamination
- Floor leader
- Counted cash drawers and coordinated change orders for employees
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Health Science
Bucks County Community College
Bristol, PA11.2024
High School Diploma -
Neshaminy High School
Langhorne, PA06.2020
Skills
- Sales
- Time management
- Schedule management
- Customer service
- Customer support
- Negotiation
- Document review
- Inventory management
- Employee evaluation
- Telecommunication
- Research
- Organizational skills
- Microsoft Word
- Accounting
- Cash management
- Cash handling
- Management
- Shift Management
- Retail sales
- Veterinary Assistant
- Laboratory Experience
- Animal Care
- Animal Restraint
- Kennel Experience
- Medical Records
- Medical Imaging
- Data Entry
- Store Management Experience
- Computer Skills
- Office management
- Financial management
- Communication skills
- Writing skills
- Microsoft Office
- Records management
- Microsoft Excel
- Google Suite
- Budgeting
- Leadership
- Recruiting
- Store management
- Microsoft Outlook
- Medical terminology
- Human resources
- Practice management
- Veterinary experience
- Accounts payable
- Care plans
- Purchasing
- Payroll
- Interviewing
- Employee Orientation
- Facilities Maintenance
- Quality Assurance
Timeline
Center Manager
Best Friends Pet Care INC
08.2023 - 09.2024
Assistant Manager
Banfield Pet Hospital
09.2021 - 07.2023
Assistant Manager
Richboro Ritz Pet Resort
09.2019 - 08.2021
Assistant Manager
Tony's Old Fashion Meat Store
08.2018 - 09.2019
Health Science
Bucks County Community College
High School Diploma -
Neshaminy High School
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