Shyanna McClure

General Manager

Pilot Flying J Travel Center

Villa Rica, GA

02.2013 - 01.2024

Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Built and maintained loyal, long-term customer and team member relationships through effective management.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Prepared staff work schedules and delegated team members to specific duties.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Mitigated business risks by working closely with staff members and assessing performance.
Trained employees on duties, policies and procedures.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Recruited, trained and empowered employees to achieve key performance indicators. In charge of all hiring and terminating.
Established and maintained effective communication with staff members to ensure efficient operations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Ensured compliance with local health department regulations regarding food safety standards.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Administered employee discipline through verbal and written warnings.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Recognized by management for providing exceptional customer service.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Displayed strong telephone etiquette, effectively handling difficult calls.
Identified needs of customers promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.