Shyanna Paul
Pompano Beach,FL
Summary
Known for mentoring new hires and existing staff in call handling best practices, promoting accurate and consistent call responses. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Senior Client Advocate
Teleperformance USA
04.2023 - Current
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Escalated issues to proper supervisors when standard processes were not effective.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted within 5 months of employment
Sales Associate
Old Time Pottery Inc.
11.2022 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Sales Associate
Bath & Body Works
11.2022 - 12.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
Sales Associate
Culver’s
05.2021 - 12.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
Cook
Burger King
05.2021 - 08.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06-2022
Skills
Multi-tasking strength
Positive and professional
Exceptional customer service
Guest Relations
Cash Register Operation
Representative training
Escalation management
Team monitoring
Complaint resolution
De-escalation techniques
Live chat support
Credit card processing
Quality assurance
Call control
Timeline
Senior Client Advocate
Teleperformance USA
04.2023 - Current
Sales Associate
Old Time Pottery Inc.
11.2022 - 04.2023
Sales Associate
Bath & Body Works
11.2022 - 12.2022
Sales Associate
Culver’s
05.2021 - 12.2022
Cook
Burger King
05.2021 - 08.2021
High School Diploma -
Coral Springs High School
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