Shyanna Young

Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.

• Catered exceptional customer service 100% of the time through active listening, empathizing with issues, and offering effective solutions promptly

• Observed up-to-date industry trends, new product releases, and competitor offerings to stay ahead in the market

• Resolved customer complaints within 24 hours by following company escalation procedures & utilizing active listening & effective verbal communication skills

• Leveraged communication & negotiation skills in product knowledge seminars, resulting in a 10% boost in sales performance

• Drove post-purchase support & tailored solutions through proactive communication via phone, email, & in-person meetings

• Managed sales & service documentation using CRM software to ensure accurate customer & business records & facilitate efficient processing of purchases

• Utilized company guidelines for performance and compliance 100% of the time

• Employed Salesforce CRM software & Outlook for proactive coordination & resolution of customer service issues, ensuring optimal satisfaction levels

• Streamlined parts sourcing & ordering processes by utilizing online databases, inventory software, & barcode scanners to optimize customer satisfaction & order accuracy

• Implemented an RFID tracking system in SAP Inventory Management to enhance inventory management, optimizing parts storage & tracking

• Educated customers on brands, compatibility, & specifications for effective part selection & troubleshooting, leading to increased overall customer satisfaction

• Implemented label maker brand & organizational software to maintain a clean & organized workspace, saving 2 hours daily & promoting team collaboration for heightened productivity

• Decreased inventory discrepancies by 25% utilizing SAP Inventory software

• Efficiently identified specific suspension & brake parts using Aurora Parts Catalog, resulting in a significant boost in customer satisfaction levels

• Acquired product specifications efficiently through product manuals to swiftly adapt to new offerings & heighten customer

satisfaction levels

• Managed customer emails through email management system, ensuring responses within 2 hours

• Facilitated 20% reduction in miscommunications & missed deadlines through effective communication strategies implemented during team meetings

• Detected unauthorized, unsafe, & ineffective practices through risk assessment tools & auditing software

• Revamped internal protocols, streamlining email communications, & revitalizing team & interdepartmental communication to significantly reduce delays

• Analyzed shift reports using Tableau to identify peak hours trends & customer preferences, leading to enhanced customer satisfaction scores

• Led recruitment, hiring, & hands-on training initiatives to boost team productivity & enhance work culture

• Led lower-level employees in utilizing active listening for conflict resolution to effectively manage difficult customers, resulting in a 25% decrease in customer complaints

• Utilized NCR POS system to manage cash intake & deposit records, resulting in a 25% increase in customer satisfaction

• Led weekly team meetings to effectively manage planning schedules & implement task delegation tools, resulting in a 50% increase in task completion rates

• Utilized feedback survey tools to assess customer needs & increase customer satisfaction score by 15 points, staying updated

on consumer preferences

• Drove 20% growth in repeat business through personalized communication methods, delivering friendly & knowledgeable customer service

• Fostered a loyal & highly satisfied customer base by monitoring customer retention rates, analyzing feedback, & implementing

an automated feedback system

• Monitored security using security camera system & incident management software, resulting in significantly improved response times & a 20% reduction in incidents

• Promoted seasonal sales & educated customers on store promotions to boost sales revenues by expanding offerings

• Improved customer satisfaction scores by answering phones, providing backup support to front desk, & enhancing efficiency

• Monitored cash intake & deposit records using Excel spreadsheets & a POS system to reduce discrepancies by 20%

• Utilized SAP Inventory Management software & barcoding technology to conduct inventory counts, achieving a 30% increase in stock accuracy

• Reduced inventory discrepancies by 7% & compiled financial reports & analysis data using Excel & SAP