Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shyanne Ada

Killeen

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bakery Partner

HEB
11.2023 - Current
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock (FIFO Method)
  • Managed customer service operations, including taking orders and resolving complaints.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Followed food safety standards when handling ingredients.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation, and overall team efficiency and product consistency.

Crew Member

McDonald's
09.2021 - 09.2023
  • Prepared products following restaurant, health, and safety standards and procedures
  • Collaborated with team members to complete orders
  • Memorized and prepared over 100+ different menu items
  • Became familiar with products to answer questions and make suggestions to customers
  • Trained new team members on procedures, customer service, and technical systems
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Associate of Applied Science - Baking and Pastry Specialization

Central Texas College
Killeen, TX

Skills

  • Knowledge of Bakery Operations
  • Knowledge of food production and safety methods
  • Establish routine & prioritize important tasks efficiently
  • Teamwork and Collaboration
  • Interactive Communication and interpersonal Skills
  • Reading and Writing Skills
  • Dependable and Cooperative
  • Strong Customer Service Skills; works well with customers, staying attentive to their needs
  • Ability to lift up to 40 lbs
  • Ability to work well under pressure
  • Attention-to-detail
  • Multitasking
  • Can function in a fast-paced environment, in detailed and precise tasks
  • Planning and Organizing Skills
  • Knowledge of computer systems and equipment (scales, label machine, POS Systems)

Certification

Food Handler's Certification – Obtained at current workplace (HEB)

Accomplishments

  • Rewarded Employee of the Month for top work performance, daily positive attitude and on-time attendance at previous workplace (McDonald's)
  • Rewarded for reaching our top tortilla sales record for the week (HEB)
  • Leading effective performance training
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Mastered point-of-service (POS) computer system for automated order taking
  • Resolved complaints promptly and professionally
  • Built customer loyalty through friendly interactions and consistent appreciation
  • Correctly handled and recorded customer's orders

Timeline

Bakery Partner

HEB
11.2023 - Current

Crew Member

McDonald's
09.2021 - 09.2023

Associate of Applied Science - Baking and Pastry Specialization

Central Texas College

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Shyanne Ada