Shyanne Bate
Plain City,Utah
Summary
I am a highly motivated individual who loves interacting with people. I have a proven track record in customer service. As an Orthodontic Assistant I am able to comminate well with my patients and my doctor while also working in a team. While at Savi my communication skills greatly improved while doing remote work and navigating online software. My time as a Store Manager at O'Reily Auto Parts I excelled in leadership, coaching, and multitasking, significantly enhancing team efficiency and customer satisfaction. Skilled in fostering high-performance environments and adept at payroll management, showcasing a blend of hard and soft skills.
Overview
17
17
years of professional experience
Work History
Orthodontic Assistant
Specialist in Orthodontics
North Ogden , Utah
01.2019 - Current
- Prepare sterilize equipment and instruments and maintain appropriate tray setup.
- Teach patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Taking x-rays, photographs, and impressions of patients' teeth and mouth.
- Prepare patient for orthodontist and perform simple tasks such as tightening braces and conducting preliminary examinations.
- Create dental impressions used for diagnostics, opposing models and study casts to make w-arches, RPEs and for indirect bonding.
- Clean and sanitize dental tools and equipment, straighten treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Account Coordinator
Savi Solutions
Farmington, UT
09.2022 - 01.2025
- Updated internal databases with account information to maintain concise, clear records.
- Prepared, filed and retrieved sales-related documents such as SaaS and Quotes.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Handled data entry and other related work for supervisors and program managers.
- Used Zoho CRM to perform data entry functions.
- Supported data entry team with custom forms and reports created in Excel and Google Sheets
- Created Sales Orders and making sure everything was ordered correctly
Store Manager
O'Reily Auto Parts
Layton, UT
10.2007 - 12.2018
- Assisted with hiring, training and mentoring new staff members.
- Worked with other managers to effectively teach them how to give performance reviews and disciplinary actions
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Managed the stores P and L
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Northern Utah Ortho Assisting School
Ogden, UT05-2019
Skills
- Friendly and positive
- Multitasking and organization
- Professional and mature
- Customer service
- CRM software
- Scheduling
- Employee evaluation
- Leadership
- Coaching and mentoring
- Payroll and budgeting
- Attention to detail
Timeline
Account Coordinator
Savi Solutions
09.2022 - 01.2025
Orthodontic Assistant
Specialist in Orthodontics
01.2019 - Current
Store Manager
O'Reily Auto Parts
10.2007 - 12.2018
Northern Utah Ortho Assisting School