Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyanne Coghill

Nyssa

Summary

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Caregiver

Park Place Assisted Living
02.2024 - 07.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Teller

Rogue Credit Union
01.2022 - 07.2022
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.

Customer Service Representative

Copart Auto Auctions
07.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and app.
  • Assisted in the title work process.
  • Mastered multiple software systems for seamless navigation during calls.


Direct Support Professional

Tomorrows Hope
08.2019 - 05.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • passed medications and put on topical lotions as needed.

Housekeeper

Best Western Hotel
01.2019 - 03.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in office and lobby.

Caregiver

Com for Care
07.2018 - 08.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.

Waitress

Mr. & Mrs. Jays Restaurant
11.2017 - 05.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Cashier

Holiday Gas Station
10.2017 - 03.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Removed trash, cleaned and organized

Crew Trainer

McDonald's
08.2016 - 09.2017
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.

Education

High School Diploma -

Devils Lake High School
Devils Lake, ND
05-2018

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Personal hygiene assistance
  • Multitasking and organization
  • Meal preparation
  • First aid and safety
  • Behavior redirection
  • Client support
  • Medication administration

Certification

  • Medication passer certification
  • CPR certification


Timeline

Caregiver

Park Place Assisted Living
02.2024 - 07.2024

Teller

Rogue Credit Union
01.2022 - 07.2022

Customer Service Representative

Copart Auto Auctions
07.2021 - 07.2022

Direct Support Professional

Tomorrows Hope
08.2019 - 05.2021

Housekeeper

Best Western Hotel
01.2019 - 03.2019

Caregiver

Com for Care
07.2018 - 08.2018

Waitress

Mr. & Mrs. Jays Restaurant
11.2017 - 05.2018

Cashier

Holiday Gas Station
10.2017 - 03.2018

Crew Trainer

McDonald's
08.2016 - 09.2017

High School Diploma -

Devils Lake High School

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Shyanne Coghill