Shyanne Edwards
Private Residence
Glen Allen,VA
7
years of professional experience
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Work History
Private Nanny
2 Years 7 Months- Fostered a nurturing environment that encouraged emotional and social growth.
- Managed budgeting for household expenses, tracking spending trends to optimize cost effectiveness.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Coordinated communication between family members and service providers for seamless operations.
- Managed inventory of supplies, optimizing resource allocation and reducing waste.
- Coordinated schedules for family members to ensure timely appointments, engagements, and school functions.
Intern
4 Months- Assist in the development and implementation of 5 different health and wellness initiatives to promote holistic living and sustainable practices.
- Conduct research on industry trends and emerging wellness products to support content creation and strategic planning.
- Collaborate with team members to design and execute marketing campaigns across various digital platforms.
- Support the creation and editing of multimedia content, including blog posts, videos, and social media updates, to engage target audiences.
- Participate in team meetings and contribute ideas for enhancing brand visibility and community engagement.
- Facilitated remote collaboration and communication among team members.
Program Support Technician Contract
1 Year 7 Months- Researched and resolved complex appeals cases, ensuring compliance with state and federal regulations.
- Communicated effectively with clients, employers, and stakeholders to resolve disputes and prepare appeals documents.
- Utilized various software programs to track and manage appeals cases, providing technical assistance to staff as needed.
- Transcribed over 100 audio recordings into written documents with high accuracy, proofreading and editing for clarity.
Lab Processor
1 Year 9 Months- Managed multiple projects simultaneously, ensuring accuracy and compliance with all regulations while preparing samples and analyzing data.
- Created detailed reports and presentations to effectively communicate data analysis results to stakeholders.
- Utilized laboratory software to track and document quality control results, quickly resolving data-related issues.
- Supported clinical staff by promptly communicating critical test results and offering assistance in interpreting data.
- Promoted patient confidentiality by adhering strictly to HIPAA guidelines during all stages of sample handling and result reporting processes.
Service Representative
1 Year- Recorded sensitive data from medical offices, managed high-volume inbound and outbound calls, and verified insurance information efficiently and accurately.
- Resolved customer inquiries and complaints promptly, utilizing various customer service software programs to enhance customer satisfaction.
- Trained new hires in software knowledge as part of the onboarding process to maintain consistent service quality across the team.
- Maintained productivity and quality standards at all times.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Education
Bachelors - Public Health
- cum laude graduate
Associate of Science - Biological Sciences
- cum laude graduate
Skills
Attention to detail
Organization and time management
Flexible and adaptable
Multitasking Abilities
Critical thinking
Computer skills
Verbal communication
Problem resolution
Decision-making
Timeline
Intern
Assuaged Inc.
04.2025 - 08.2025Read More
Private Nanny
Private Residence
12.2023 - CurrentRead More
Program Support Technician Contract
Virginia Employment Commission
04.2022 - 11.2023Read More
Lab Processor
Aegis Science Labs
07.2020 - 04.2022Read More
Service Representative
Dominion Outsourcing
07.2019 - 07.2020Read More
Old Dominion University
Bachelors from Public Health
Read More
Reynolds Community College
Associate of Science from Biological Sciences
Read More