Shyanne Gavaza
Wareham,MA
Summary
Approached each day and unique challenges with enthusiasm, patience, and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Guest Advisor
GameStop
05.2021 - Current
- Make sure all customers are taken care of and that they get everything they need, and much more. Also I have to offer the benefits of signing up for a pro account which saves customers money if they come into our store often.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked 40 hours when i only work part-time and get paid for it also.
- worked open to closes by myself which means everything you would do at a retail store i did all of that alone.
Sales Associate
AutoZone
12.2019 - 08.2020
- My Responsibilities are to make sure I helped every customer with everything they needed
- And to make sure they left happy and satisfied
- Assisted an average of 10-30 customers per day
- Answered customer questions
- Communicated with customers over the phone
- Responsible for resolving all customer complaints
- Processed customer transactions
- Greeted Everyone in a friendly manner
- Handled returns and exchanges
- Monitored inventory
- Restocked merchandise
- Organized new merchandise
- Responsible for general cleaning
- Helped ensure customer satisfaction
Sales Associate/Cashier
Ocean State Job Lot
03.2018 - 09.2018
- I had to make sure the floor was presentable and answer any questions that the customers would ask
- Also I had to check them out and make sure their visit went as they planned
Sales Associate
FIVE GUYS BURGERS & FRIES
10.2015 - 02.2017
- Responsibilities To Make sure the customers were satisfied and made sure their visit was great , and to also make sure the customer service was the best
- Accomplishments Helping customers , doing the job right and making sure everyones visit was great
- Skills Used: Customer Service
Education
na -
Wareham High School
Wareham, MA01.2016
Skills
- Customer Service
- Cashiering
- Cash Handling
- Retail Sales
- Front Desk
- Merchandising
- Inventory Control
- Upselling
- POS
- Guest Services
- Computer Skills
- Sales
- Pricing
- Hospitality
- Inside sales
- Cashier management
- Complaint handling
- Upselling strategies
- Reservation management
- Product upselling
- Deposit preparation
- Front desk management
- Collaboration and teamwork
- Customer service
- Communication
- New hire orientation
- Flexibility
- Reliability
- Teamwork
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Attention to detail, Proficient, 08/22, Identifying differences in materials, following instructions, and detecting details among distracting information.
Timeline
Senior Guest Advisor
GameStop
05.2021 - Current
Sales Associate
AutoZone
12.2019 - 08.2020
Sales Associate/Cashier
Ocean State Job Lot
03.2018 - 09.2018
Sales Associate
FIVE GUYS BURGERS & FRIES
10.2015 - 02.2017
na -
Wareham High School
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