Shyanne Green
North Augusta,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Check Out Receptionist
Aiken Professional Association
02.2023 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
- Answered phone promptly and directed incoming calls to correct offices.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
CSR/ Medical Assistant
Medical Associates Plus
09.2021 - 02.2023
- Worked as a team player to provide quality patient care, whether direct or indirect
- Held self and team members accountable for knowledge of and full compliance with customer service performance standards as listed on all team members’ job descriptions
- Utilizes medical assistant knowledge base to provide direct patient care, under direct supervision of the Practitioner
- Follows established departmental/professional standards of care in caring for patients of all ages and involving all specialties
- Actively sought out opportunities to serve and assist patients
- Explain services, policies and expectations in a clear, concise and friendly manner
- Consult with patients, MD or Mid-level providers on a regular basis to ensure the treatment process proceeds without avoidable delays
- This includes reporting referrals, scheduling referrals, and scheduling follow-up appointments
- In a multi-specialty office, assist with procedures including dermatology surgeries and allergy testing
Medical Assistant/Receptionist
Dermatology and Skin Cancer Center of Augusta
10.2019 - 09.2021
- Ensure medical records were completed and secured according to office policies as well as HIPAA in order to maintain privacy and confidence, enabling assessment, planning, and evaluation of patient care
- Support patient instruction as directed by using organizational resources
- Answered phone calls for patients, vendors, and referred them to the appropriate personnel
- Evaluate patient benefits and eligibility based on all pertinent information prior to patient’s arrival to ease the check-in/ checkout process
Medical Assistant/Medical Records Specialist
Harmonie Medical
03.2019 - 10.2019
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Supported billing department by verifying patient information, reducing errors in invoicing.
- Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
Server/ Restaurant Management
Out-Back Steakhouse
02.2017 - 03.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Telecommunications Operator (911 Dispatcher)
Aiken County Sheriff’s Office
08.2017 - 03.2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Administrative Assistant
Ruth Patrick Science Education Center (USC- Aiken)
08.2015 - 05.2016
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Medical Assistant (MA) - Medical Assisting
Virginia College
Augusta, GA12.2018
High School Diploma -
Silver Bluff High School
Aiken, SC01.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Office administration
- Administrative support
- Multitasking and prioritization
Certification
- CCMA, National Healthcare Association
2019 -Current
- BLS, American Safety and Health Institute
2024 - 2026
Languages
English
Native or Bilingual
Timeline
Check Out Receptionist
Aiken Professional Association
02.2023 - Current
CSR/ Medical Assistant
Medical Associates Plus
09.2021 - 02.2023
Medical Assistant/Receptionist
Dermatology and Skin Cancer Center of Augusta
10.2019 - 09.2021
Medical Assistant/Medical Records Specialist
Harmonie Medical
03.2019 - 10.2019
Telecommunications Operator (911 Dispatcher)
Aiken County Sheriff’s Office
08.2017 - 03.2018
Server/ Restaurant Management
Out-Back Steakhouse
02.2017 - 03.2019
Administrative Assistant
Ruth Patrick Science Education Center (USC- Aiken)
08.2015 - 05.2016
- CCMA, National Healthcare Association
2019 -Current
- BLS, American Safety and Health Institute
2024 - 2026
Medical Assistant (MA) - Medical Assisting
Virginia College
High School Diploma -
Silver Bluff High School
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