Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

SHYANNE HARRIS

MONTOGMERY,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sedgwick CMS
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Alorica Holdings
08.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.

SALES REPRESENTATIVE

HIRE
08.2019 - 05.2020
  • MY main job duties included providing excellent customer service to customers having the ability to dis escalate a stressful situation for the customer, accepting payments for the customers and their electrical services via phone.

Education

Associates - Business Administration And Management

George C Wallace Community College - Dothan
Selma, AL

High School DIPLOMA - High School Diploma

Robert E Lee High School
Montgomery AL
05.2017

Skills

  • Skills & Abilities
  • Over six years of customer service experience Able to stand for long periods of time, has experience with counting money in large quantities, knowledge with Microsoft word and excel Able to communicate and listen effectively experience in conflict resolution and problem solving
  • Retail Sales Customer Service
  • Microsoft PowerPoint
  • Active Listening
  • Business Development Understanding
  • Microsoft Word
  • Sales Expertise
  • Customer Relations
  • Credit Card Payment Processing
  • Microsoft Excel
  • Customer Service
  • Managing Multiple Tasks
  • Investigate Claims
  • Call Volume and Quality Metrics
  • Filing
  • Prioritization
  • Research
  • Speaking
  • Documentation

Timeline

Customer Service Representative

Sedgwick CMS
02.2022 - Current

Customer Service Representative

Alorica Holdings
08.2020 - 12.2021

SALES REPRESENTATIVE

HIRE
08.2019 - 05.2020

Associates - Business Administration And Management

George C Wallace Community College - Dothan

High School DIPLOMA - High School Diploma

Robert E Lee High School
SHYANNE HARRIS