Shy Anne Hughes
Orange
Summary
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
PNC Bank
02.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries, fostering positive relationships and enhancing customer satisfaction.
- Maintained up-to-date knowledge of banking products to provide tailored advice to clients.
- Handled cash deposits and withdrawals while managing potential discrepancies in funds.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Monitored daily transaction activities, identifying trends and addressing potential security issues proactively.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Manager
Munro's Dry Cleaning
12.2020 - 01.2024
- Developed and implemented operational strategies to enhance team productivity.
- Coordinated daily activities, ensuring alignment with organizational goals and objectives.
- Trained team members on best practices for workflow efficiency and safety protocols.
- Monitored performance metrics to identify areas for improvement and optimize processes.
- Led team meetings to review progress, address concerns, and motivate staff toward common goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Cashier
Sportsman Supply
09.2019 - 11.2020
- Processed transactions accurately and efficiently, ensuring customer satisfaction.
- Managed cash register operations, maintaining balanced cash drawers throughout shifts.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Collaborated with team members to optimize checkout efficiency during peak hours.
- Implemented inventory management techniques to minimize stock discrepancies.
- Monitored store displays and restocked merchandise to enhance sales environment.
- Greeted customers entering store and responded promptly to customer needs.
- Promoted loyalty programs, resulting in increased customer enrollment and retention rates.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Colmesneil ISD
Colmesneil, TX01-2018
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Friendly
- Approachable
- Positive
- Cash handling and management
- Cash counting
- Cash drawer balancing
- Cash handling
- Banking
- Listening and comprehension
- Customer relationship building
- Cheerful
- Fraud detection
- Sales and Cross-selling
- Fraud detection proficiency
- New teller training
- Fraud identification
- Excellent communication skills
Certification
- Notary
Notary
provide documentation to to notarize documentation.
Timeline
Teller
PNC Bank
02.2024 - Current
Manager
Munro's Dry Cleaning
12.2020 - 01.2024
Cashier
Sportsman Supply
09.2019 - 11.2020
High School Diploma -
Colmesneil ISD