Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Shyanne Jamrock

Glenwood,IL

Summary

Driven and adaptable professional with a proven track record at IDEXX Laboratories, enhancing project outcomes through effective time management and problem-solving skills. Demonstrated excellence in data entry and customer service, resulting in significant efficiency improvements. Recognized for fostering team collaboration and executing innovative solutions that consistently exceed employer expectations. Career goals focus on further leveraging these skills to drive organizational success.

Overview

8
8
years of professional experience

Work History

Medical Laboratory Technician

IDEXX Laboratories
Elmhurst, US
01.2023 - 09.2024
  • I started working at Idexx as a Patient Sample Management Technician.
  • I worked the 3rd shift, from 11:45 PM to 8:15 AM. I am familiar with long shifts on my feet, and working overtime if needed.
  • We focused mainly on medical data entry, where I gained experience with Microsoft, Workday, and many other helpful tools.
  • From there, I also gained further experience with project management. I used department huddles to identify problems within that department and spark conversations to develop solutions.
  • I internally transferred to the General Laboratory Department, where I was trained in various skills.
  • I worked closely with several different machines that were widely used in labs.
  • Trained several other employees on XN, SPB, and MISC Coag.
  • I was also trained in inventory management.

Warehouse Associate

Amazon Warehouse
Joliet, US
01.2022 - 11.2022
  • I cross trained in various positions; Picking, packing, Vendor returns, Problem Solve, Line lead and stacking trailers
  • I worked from 6 pm to 5 am and am accustomed to both overnight and daylight shifts
  • I spent most of my time whilst employed at Amazon in the position of Problem Solve and Line Lead
  • My tasks at the time were to quickly identify any errors made and fix them
  • Regularly keep tabs on shipment times and completion status, shift around employees to balance work load, as well as aid any area that needed help
  • I am experienced in the shipping and loading process of warehouses, and have experience problem solving and managing many departments needs and surprise issues
  • I regularly worked with a team to get projects or tasks done

Kennel Technician/Veterinary Assistant

Countyline Animal Hospital
Steger, US
12.2019 - 12.2021
  • Provided care for stray cats and dogs along with animals in boarding facilities. As well as turkeys, deer, and rabbits, every so often.
  • Elevated to kennel manager alongside responsibilities as a vet tech assistant.
  • Assisted in the preparation of surgeries, diagnostic imaging, and laboratory sample collection.
  • Skilled in performing accurate data entry tasks.
  • Managed a kennel facility by scheduling appointments, managing customer inquiries, and maintaining a safe environment for both staff and animals.
  • Maintained records of animal feedings, treatments, and other updates.

Shift Manager

Dairy Queen
Homewood, US
03.2017 - 10.2020
  • Optimized shift operations by streamlining ingredient logistics.
  • Performed minor equipment repairs to keep jobs on task, and notified the maintenance department of major machinery failures.
  • Responded quickly and effectively to emergencies as they arose.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Education

High school diploma -

Carl Sandburg High School
Orland Park, IL
05.2018

Skills

  • Time management
  • Data entry
  • CRM software
  • Software troubleshooting
  • Customer service
  • Privacy Protocols
  • Training and mentoring
  • Document management
  • Data analysis skills
  • Problem-solving
  • Scheduling
  • Microsoft Outlook
  • Adaptive team player

Affiliations

  • Fully certified for outdoor rock climbing and white water kayaking.
  • Avid reader and writer.

Accomplishments

  • During my career at Amazon i was moved from a picking role to a position in the packing department for their problem-solve team. I finished training and shortly after there was a Covid19 outbreak which caused staffing issues for a week. I was able to meet and exceed daily targets for the problem-solving team on my own so resources could be spread more evenly through out the department. Following this I was also trained as a Line Lead.
  • At Idexx we worked a rotating weekend schedule with staggering shift times, and due to shifting workloads my weekend's team was short-staffed. I learned how to set up Quality Control for the Urinalysis department, and Misc heme/Coag department so the machines could be set up and running in time for the department teams when they clocked in.

References

References available upon request.

Timeline

Medical Laboratory Technician

IDEXX Laboratories
01.2023 - 09.2024

Warehouse Associate

Amazon Warehouse
01.2022 - 11.2022

Kennel Technician/Veterinary Assistant

Countyline Animal Hospital
12.2019 - 12.2021

Shift Manager

Dairy Queen
03.2017 - 10.2020

High school diploma -

Carl Sandburg High School

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Shyanne Jamrock