Shyanne Labrecque
Rochester,NH
Summary
Ambitious and eager, young individual who excels in satisfaction-oriented roles. Strong work ethic and adaptability are the drive to excel in any situation. Background includes customer service experience, expertise in payroll, billing, and collections.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Payroll Specialist
Madison Resources
10.2021 - Current
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Managed payroll data entry and processing for up to 20 staffing agencies ranging in size at a time.
- Reduced errors in billing, ensuring timely and accurate invoicing to clients.
- Provided customer service to employees regarding payroll inquiries and issues.
Special Accounts Coordinator
HRCU
10.2020 - 10.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group. Up to 75 calls a day
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
General Manager
Weathervane Seafoods
03.2017 - 10.2020
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Managed financial aspects of the store, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.
Front Desk/Server/Bookkeeper
Gunstock Inn and Resort
01.2015 - 03.2017
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Responded to inquiries and room requests made online, by phone or email.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Receptonist
Supercuts
06.2014 - 09.2016
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Organized and updated daily schedules and monthly calendar obligations for various levels of management and staff.
Shift Leader
Mcdonalds Corp.
05.2012 - 08.2014
- Mentored team members on techniques necessary to complete job tasks.
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
- Cross-trained in every store role to maximize operational knowledge.
Education
Some College (No Degree) - Accounting
NHTI
Concord, NHLaconia High School
Laconia, NH2014
Skills
- Customer experiences
- Profit and loss accountability
- Inventory management
- Proficient in Microsoft Office
- Communication skills
- Budgeting and cost control strategies
- Time sheet review
- Financial reports
- Billing
- Processing garnishments
- Payroll Process Management
- Payroll
Certification
- ServSafe
- First Aid/CPR
Timeline
Payroll Specialist
Madison Resources
10.2021 - Current
Special Accounts Coordinator
HRCU
10.2020 - 10.2021
General Manager
Weathervane Seafoods
03.2017 - 10.2020
Front Desk/Server/Bookkeeper
Gunstock Inn and Resort
01.2015 - 03.2017
Receptonist
Supercuts
06.2014 - 09.2016
Shift Leader
Mcdonalds Corp.
05.2012 - 08.2014
Laconia High School
Some College (No Degree) - Accounting
NHTI
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