Shyanne Moore
Camp Verde,AZ
Summary
Experienced professional with a background in hospitals and clinics as well as multiple customer service based environments . Demonstrated expertise in communication, and providing excellent patient and customer service. Thrives in fast-paced environments and excels at multitasking to ensure superior customer satisfaction. Highlighting key qualifications for the job, confident in ability to contribute to the success of the organization and make a positive impact in the position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Sonora Quest Laboratories
02.2024 - 10.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Phlebotomist
Northern Arizona Medical Center
07.2022 - 07.2023
- Ensured compliance with OSHA standards regarding universal precautions for infectious diseases
- Cross-trained in other areas to meet needs of business
- Assisted nurses in preparing specimens for laboratory testing
- Organized and cleaned blood-drawing trays to maintain sterile environment
- Proficiently operated centrifuges, pipettes, computers, and other lab equipment as needed
- Successfully drew blood from patients of all ages and skill levels in a timely manner
- Adhered to confidentiality procedures for personnel, donor, and center information to avoid data breaches
- Assisted with specimen processing and pre-analytical testing functions
- Communicated with patients to discuss medical history
- Strictly adhered to HIPAA regulations when dealing with confidential patient information
- Kept lab logs, reference materials, and other important data up to date
- Developed strong relationships with hospital staff members by providing courteous customer service at all times
- Collected specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
- Adhered to strict policies concerning specimen identification procedures throughout the entire process
- Interviewed patients to obtain medical information, weight and height measurements
- Contributed to an organized, efficient workflow within the laboratory environment
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently
- Processed patient samples according to established laboratory protocol guidelines
- Accurately documented patient information into electronic health records systems
- Processed blood and other fluid samples for further analysis by other medical professionals
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties
- Answered patient questions regarding collection techniques and offered additional resources on collection process
- Entered patient, specimen, insurance, and billing information into computer
- Collected arm samples or whole blood samples from donors for testing
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples
- Verified laboratory requisition forms against specimen tubes to reduce errors
- Provided appropriate guidance and instruction to other healthcare personnel about specimen collection techniques
- Successfully collected and processed high volume of blood specimens for laboratory analysis
- Provided accurate collection instructions for random urine specimens and processed according to policies
- Disposed of biohazard materials in accordance with applicable laws and standards
- Performed venipuncture procedures with accuracy and precision
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods
- Efficiently managed multiple tasks simultaneously while maintaining attention to detail
- Built the ability to recognize and respond to difficult or unusual patient situations
- Effectively communicated with patients to ensure accurate collection of specimens and obtain consent
- Checked paperwork for completeness and accuracy of information
- Maintained excellent communication skills to provide comfort for patients during the collection process
- Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels
- Provided sample analysis resulted to physicians to assist diagnosis
- Responded quickly to meet customer needs and resolve problems
- Provided efficient and courteous service to customers at all times
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Barista
Starbucks
01.2022 - 07.2022
- Used knowledge of coffee beans and brewing methods to recommend drinks to customers
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
- Collaborated with team members to ensure a positive customer experience from start to finish
- Remembered personal preferences and allergy information to build customer loyalty
- Managed inventory levels through regular cycle counts to ensure adequate supply levels
- Answered customer phone calls and appropriately addressed questions and complaints
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Utilized cash register or POS system to receive and process payments
- Took customer orders to convey to other employees for preparation
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Replenished supplies to maintain adequate stock levels
- Provided exceptional customer service by anticipating customer needs before they arise
- Observed proper food handling procedures and upheld company policies and procedures
- Prepared and served a variety of coffee drinks, teas, and other beverages
- Operated cash registers and handled cash and card transactions
- Updated signage and displays to promote new and expanded products and services
- Wrapped, labeled, and dated food items for sale
- Welcomed customers and answered questions regarding menu items and preparation methods
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Memorized or referenced readily accessible information to relay to customers
- Cleaned and sanitized work areas, utensils, and equipment
- Warmed and served baked goods and pastry items to customers
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Presented and explained drink menu, answering questions to educate customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Weighed, ground and packed coffee beans for customer purchase
Waitress
Udderly Divine
03.2016 - 07.2022
- Processed accurate cash and credit card transactions
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers
- Engaged in suggestive selling techniques when taking orders from guests
- Presented menu and provided information about ingredients, reducing potential food allergies
- Filled condiment, salt and pepper, and napkin containers
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment
- Provided prompt attention to all guests' needs throughout their dining experience
- Obtained food and drink orders using standard order pad or memorization
- Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods
- Memorized frequent customer preferences to build relationships and loyalty
- Processed payments accurately using POS systems and handled cash transactions efficiently
- Carried dirty plates and silverware to kitchen, expediting dishwashing process
- Upsold drinks and desserts, boosting sales and profit
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Continuously monitored tables for any additional requests or assistance needed by guests
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Greeted and escorted guests to tables, fostering warm welcome
- Presented menus to answer questions about items and make recommendations
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards
- Set up linens, dishes, and silverware to prepare tables for customers
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed
- Swept and mopped floors and removed trash
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Answered telephones to take reservations or to-go orders
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers
- Checked on guests to verify satisfaction with each course
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Experienced with social media and communications platforms
- Skilled in using various software applications and programs
- Performed routine and scheduled maintenance services
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Lifeguard
Graham City Pool
05.2020 - 07.2021
- Work for two summers in a row
- Remained calm and poised during periods of stress or when dealing with difficult people
- Communicated effectively with fellow employees and patrons
- Cleaned and maintained pool deck and locker rooms when not guarding
- Responded quickly to medical emergencies using appropriate rescue techniques
- Performed safety equipment checks and reported malfunctions and damage to supervisor
- Adhered to all state and federal laws pertaining to water safety and lifeguarding operations
- Instructed participants in swimming and provided safety precaution information
- Conducted pool opening and closing duties
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Performed preventative maintenance on all lifesaving equipment, including first aid kits and rescue tubes
- Documented incidents and injuries for accurate recordkeeping
- Participated in regular training sessions regarding safety protocols, accident prevention practices and customer service
- Rescued distressed persons using rescue techniques and equipment
- Attended regularly scheduled staff meetings and trainings
- Inspected pool decks for hazards such as slippery surfaces or debris before each shift began
- Provided assistance to patrons with special needs or disabilities
- Participated in regular drills in order to stay prepared for any potential emergency situation
- Monitored pool to identify individuals in distress or other emergency situations
- Set up and took down recreational equipment for special events
- Warned recreational participants of inclement weather, unsafe areas, and illegal conduct
- Inspected recreational facilities for cleanliness
- Paid close attention to weak swimmers and high-risk patrons
- Developed strong interpersonal and problem solving skills through customer service experience
- Actively participated in periodic drills involving simulated rescue scenarios
- Communicated regularly with supervisors regarding any issues that arose during shifts
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
Education
High School Diploma -
Camp Verde Highschool
Camp Verde05.2022
Skills
- Drawing Blood
- Specimen Collection
- Sanitation
- Time management
- OSHA Regulations
- Blood Cultures
- HIPAA
- Patient care
- Customer service
- Ability to work in both fast and slow paced environments
Certification
Phlebotomy
Timeline
Phlebotomist
Sonora Quest Laboratories
02.2024 - 10.2024
Phlebotomist
Northern Arizona Medical Center
07.2022 - 07.2023
Barista
Starbucks
01.2022 - 07.2022
Lifeguard
Graham City Pool
05.2020 - 07.2021
Waitress
Udderly Divine
03.2016 - 07.2022
High School Diploma -
Camp Verde Highschool
Phlebotomy
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