Shyanne Permell- Smith
Haverhill,MA
Summary
Dynamic and compassionate professional with a proven track record at AFC Urgent Care, adept in medical records management and delivering exceptional customer service. Excelled in HIPAA compliance and patient care, significantly enhancing patient satisfaction. Skilled in collaboration and critical thinking, I thrive in fast-paced environments, ensuring efficient and empathetic patient support. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EMR. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
AFC Urgent Care
04.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- similar to CONVENIENTMD
Front Desk Specialist
Orthopedic Surgical Associates
02.2024 - 04.2024
- Temp position
- Similar responsibilities to ConvenientMD.
- referrals
- coordinating with doctors more directly
Medical Receptionist
ConvenientMD
08.2023 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Direct Support Professional
Walnut Street Center
10.2022 - 07.2023
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Researched community resources and services to provide accessibility and assistance to clients.
- Assisted with daily living activities, running errands, and household chores.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Polysomnography Technician
NeuroCare Center
06.2022 - 09.2022
- Fostered positive relationships with referring physicians through prompt communication of test results and relevant insights.
- Efficiently managed scheduling conflicts or issues to ensure smooth workflow within the sleep center facility.
- Strengthened interdepartmental collaboration by participating actively in interdisciplinary team meetings related to sleep disorders.
- Ensured patient safety during sleep studies by adhering to strict protocols and emergency procedures.
- Maintained a clean, safe, and organized work environment for both patients and colleagues by following established laboratory protocols.
- Exceeded compliance requirements through diligent adherence to HIPAA regulations when handling sensitive patient information.
- Educated patients about healthy sleep habits to promote long-term wellness beyond their time in the clinic setting.
- Helped to complete procedures such as EEGs, PSGs and NCSs.
- Had to depart from program due to loss of reliable transportation
Crew Member
Dunkin' Donuts
01.2019 - 06.2022
- Worked different locations off and on from part time to full time due to school schedule
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Front Desk Associate
Planet Fitness
06.2021 - 02.2022
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contributed to revenue growth by upselling memberships or promoting additional services when appropriate.
CNA
Residence At Vinnin Square
06.2020 - 09.2021
- Assisted patients with daily living activities, promoting independence and dignity.lOK/
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained safe and engaging environments for patients in the memory care unit
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Counselor
Washington Street Baptist Church
01.2016 - 05.2021
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 26 students.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Fostered a positive learning atmosphere by promoting respect, curiosity, cooperation among students.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities during COVID 19 quarantine.
- Maintained confidentiality of records by using appropriate data security methods.
- Coordinated with volunteers who provided additional support during various activities.
- Increased program attendance by designing appealing and relevant learning experiences for students.
- Trained and supervised site staff.
- Evaluated program effectiveness through regular assessments, adjusting content and approach based on feedback from students, parents, and staff.
Behavioral Aide
Bridgwell
06.2018 - 08.2020
- Provided one-on-one support for adults struggling with emotional or behavioral issues.
- Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
- Maintained accurate records of individual progress and interventions, ensuring data-driven decision making for support strategies.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for individuals with behavioral challenges.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
- Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Maintained individuals personal and environmental hygiene
- assisted individuals with their physical therapy exercises and followed up with therapists with documentation in order to track progress
Camp Counselor
Grotonwood Oceanwood Summer Camps And Retreat/Conference Centers
07.2015 - 09.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Inspected equipment and machinery to verify functionality and safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Transported and escorted program participants to and from activities and on field trips.
Education
No Degree - Exercise Science
Fitchburg State University
Fitchburg, MAHigh School Diploma -
Lynn Vocational Technical Institute
Lynn, MA05.2019
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- HIPAA Compliance
- Microsoft Office
- Insurance Verification
- HIPAA Guidelines
- Records Management
- Electronic Medical Records
- Medical Records Management
- EMR / EHR
- Customer Service
- Computer Proficiency
- Cash Handling
- Collaboration and Teamwork
- Time Management
- Critical Thinking
- Data Entry
- Adaptable and Flexible
- Administrative Support
- CPR Certified
- Epic Systems
- Equipment Troubleshooting and Maintenance
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Behavioral Management
- Client documentation
- Disability Awareness
- ADL support
- Social Skills Development
- Crisis Management
- Individualized Support Planning
- Nutrition
- Self-Advocacy Training
- Care Planning
- Sleep disorder knowledge
- Electrooculography
- Heart Rate Monitoring
- Customer Relations
- Complaint Handling
- Client Relations
- Positive Reinforcement
- Age-Appropriate Activities
- Arts and crafts
- Outdoor Education
- Activity Coordination
- Special Needs Support
- Parent Communication
- Curriculum Planning
- Social Development
- Attention to Detail
- Curriculum Development
- Product Knowledge
- Cash Drawer Balancing
- POS system operations
- Dementia Care Knowledge
- Alzheimer's and Dementia Care
Timeline
Medical Receptionist
AFC Urgent Care
04.2024 - Current
Front Desk Specialist
Orthopedic Surgical Associates
02.2024 - 04.2024
Medical Receptionist
ConvenientMD
08.2023 - 02.2024
Direct Support Professional
Walnut Street Center
10.2022 - 07.2023
Polysomnography Technician
NeuroCare Center
06.2022 - 09.2022
Front Desk Associate
Planet Fitness
06.2021 - 02.2022
CNA
Residence At Vinnin Square
06.2020 - 09.2021
Crew Member
Dunkin' Donuts
01.2019 - 06.2022
Behavioral Aide
Bridgwell
06.2018 - 08.2020
Counselor
Washington Street Baptist Church
01.2016 - 05.2021
Camp Counselor
Grotonwood Oceanwood Summer Camps And Retreat/Conference Centers
07.2015 - 09.2017
No Degree - Exercise Science
Fitchburg State University
High School Diploma -
Lynn Vocational Technical Institute
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