Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shyanne Pinkham

Wapato,WA

Summary

Dynamic Permit Specialist with proven expertise at Yakama Nation Water Code Administration, enhancing permit processing efficiency and ensuring compliance with environmental standards. Recognized for exceptional customer service and attention to detail, resulting in increased applicant satisfaction. Skilled in document review and adept at multitasking in high-pressure environments. Professional with strong background in permit management and regulatory compliance. Skilled in navigating complex permitting processes, ensuring timely approvals, and maintaining adherence to local, state, and federal regulations. Known for effective team collaboration and adaptability, consistently delivering results under changing conditions. Reliable and focused on clear communication, problem-solving, and stakeholder engagement.

Overview

10
10
years of professional experience

Work History

Permit Specialist

Yakama Nation Water Code Administration
10.2015 - Current
  • Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
  • Assisted in updating municipal codes related to building permits as needed, ensuring current practices align with industry standards.
  • Evaluated the environmental impact of proposed projects as part of the permit review process, ensuring responsible development and adherence to sustainability guidelines.
  • Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
  • Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
  • Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
  • Prepared comprehensive reports on permit activities for management review, highlighting areas of success as well as challenges faced by the department.
  • Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
  • Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
  • Coordinated pre-construction meetings between relevant parties to establish clear expectations and timelines for each project phase.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Issued public notification of official activities or meetings.

Clerk

Yakama Nation Archives
08.2015 - 10.2015
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Education

High School Diploma -

Toppenish Alternative High School
Toppenish, WA
06-1999

Bachelor of Arts - Science

Heritage University
Toppenish, WA
05-2026

Skills

  • Permit processing
  • Microsoft office
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Adaptability and flexibility
  • Professional ethics
  • Data entry
  • Task prioritization
  • Professionalism
  • Researching skills
  • Record keeping
  • Adaptability

Interests

  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Hiking
  • Crafting, beading, weaving and DIY Projects

Timeline

Permit Specialist

Yakama Nation Water Code Administration
10.2015 - Current

Clerk

Yakama Nation Archives
08.2015 - 10.2015

High School Diploma -

Toppenish Alternative High School

Bachelor of Arts - Science

Heritage University

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