Shyanne R. Andre
Sodus,NY
Summary
Highly skilled virtual professional with a solid foundation in administrative support and digital communication. Manages schedules, handles correspondence, and coordinates projects to drive efficiency and achieve desired outcomes. Focuses on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow. Experienced in client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Possesses knowledge of virtual collaboration platforms and maintains client confidentiality.
Overview
13
13
years of professional experience
Work History
Production Operator
Baldwin Richardson Foods
Williamson, NY
01.2025 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
Temp Worker at Baldwin Richardson
Adecco Staffing
Newark, NY
07.2024 - 01.2025
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Tax Preparer Assistant
TurboTax
Virtual
11.2020 - 04.2024
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Educated clients on available deductions and credits, maximizing their potential refunds or minimizing liabilities.
- Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
- Kept up-to-date on changing tax laws and regulations to ensure correct application during the preparation process.
- Streamlined the data entry process for tax documents, resulting in faster turnaround times for clients.
- Supported management in overseeing day-to-day operations such as appointment scheduling and answering phone inquiries effectively.
- Reduced errors by double-checking calculations and cross-referencing input data against source documents.
- Provided support during IRS audits, helping clients navigate the process smoothly and confidently.
Virtual Assistant
Affordable Roofing
Bartow, FL
02.2020 - 02.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Executed travel arrangements by researching and booking flights and accommodations.
Front Desk/Housekeeping
Mountain View Hotel
Killdeer, ND
06.2020 - 03.2022
- Cleaning Rooms
- Making beds
- Providing Room Service
- Providing Customer Service
- Answering Phones
Night crew Shift Lead
Cenex
Killdeer, ND
02.2019 - 09.2020
- Create Schedules
- Lead night shift crew
- File paperwork
- Answer phones
- Clean bathrooms
- Restock items
- Clean workspace
Assembly Trainer
Killdeer Mountain Manufacturing
Killdeer, ND
08.2018 - 05.2019
- Fabricated and assembled circuit boards meeting technical specifications.
- Conducted comprehensive training sessions for incoming team members.
- Hold weekly report meetings
- Keep work area clean
- Inspect products
Guest Services Trainer
Merlin Entertainments
Winter Haven, FL
03.2017 - 07.2018
- Guided personnel in managing guest concerns effectively.
- Team Leadership training
- Assisting Guests with problems pertaining to LEGOLAND
- Facilitated timely reporting by submitting status documents through Microsoft.
- Provided outstanding customer service by effectively engaging with guests.
Leadership Intern
Legoland Florida
Winter Haven
03.2016 - 04.2018
- Operating attractions
- Customer Interactions
- Keeping work area clean
- Safety
Temp Worker
Walmart
Winter Haven
06.2016 - 01.2017
- Providing Exceptional Customer Service
- Coordinated mail order processing with efficiency.
- Implemented electronic systems to streamline operations.
- Assisted colleagues to achieve operational goals.
- Team Projects
Cashier
Checkers
Winter Haven
08.2015 - 06.2016
- Operating the cash register
- Serving customers
- Working with a team
Skate Guard
Skate World
Lakeland, FL
08.2012 - 02.2013
- Operating the cash register
- Hosting Parties
- Supervising all children and adults
Education
Associate Of Applied Business - Office Management
Bryant And Stratton College
VirtualDiploma -
Winter Haven Senior High School
Winter Haven06.2016
Skills
- Customer Service experience
- Flexible Schedule
- Self motivated
- Experience working virtually
- Deadline oriented
- Data entry proficiency
- Spreadsheet management
- Verbal/written communication
- Efficient nature
Timeline
Production Operator
Baldwin Richardson Foods
01.2025 - Current
Temp Worker at Baldwin Richardson
Adecco Staffing
07.2024 - 01.2025
Tax Preparer Assistant
TurboTax
11.2020 - 04.2024
Front Desk/Housekeeping
Mountain View Hotel
06.2020 - 03.2022
Virtual Assistant
Affordable Roofing
02.2020 - 02.2024
Night crew Shift Lead
Cenex
02.2019 - 09.2020
Assembly Trainer
Killdeer Mountain Manufacturing
08.2018 - 05.2019
Guest Services Trainer
Merlin Entertainments
03.2017 - 07.2018
Temp Worker
Walmart
06.2016 - 01.2017
Leadership Intern
Legoland Florida
03.2016 - 04.2018
Cashier
Checkers
08.2015 - 06.2016
Skate Guard
Skate World
08.2012 - 02.2013
Associate Of Applied Business - Office Management
Bryant And Stratton College
Diploma -
Winter Haven Senior High School