Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyanne Romero

Santa Fe,NM

Summary

Dynamic professional with a proven track record at Cowgirl BBQ, excelling in customer service and effective multitasking. Enhanced guest satisfaction by optimizing seating arrangements and reducing wait times. Skilled in active listening and conflict resolution, ensuring a positive dining experience. Reliable and detail-oriented, committed to maintaining high service standards.

Working in a court you learn how to avoid conflict and find a solution and work on team work.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Hostess

Cowgirl BBQ
03.2025 - Current
  • Greeted and seated guests efficiently, ensuring positive first impressions.
  • Managed reservation system to optimize seating arrangements and minimize wait times.
  • Collaborated with kitchen and serving staff to enhance service flow during peak hours.
  • Addressed guest inquiries and concerns promptly, maintaining high customer satisfaction levels.
  • Assisted in training new host staff on operational procedures and customer service standards.
  • Monitored dining area for cleanliness and organization, enhancing overall guest experience.
  • Collected feedback from guests to identify areas for service improvement and implement changes.
  • Supported promotional events by coordinating seating logistics and managing guest arrivals efficiently.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Judicial Specialist

Magistrate Court
2024 - 2025
  • Conducted legal research to support case preparation and improve court processes.
  • Prepared and reviewed court documents for accuracy and compliance with regulations.
  • Assisted in managing case schedules, ensuring timely hearings and efficient resource allocation.
  • Collaborated with judicial staff to streamline workflow and enhance overall operational efficiency.
  • Supported judges during hearings and trials by providing necessary documentation and assisting in various administrative tasks.
  • Improved courtroom productivity by proficiently coordinating hearings, trials, and other judicial proceedings.

Cleaning Maid

Millennial Maids
2021 - 2024
  • Maintained cleanliness and organization of guest rooms and common areas.
  • Utilized cleaning equipment and supplies according to safety protocols.
  • Assisted in laundry services, ensuring timely delivery of fresh linens.
  • Demonstrated adaptability by adjusting cleaning techniques for various surfaces.
  • Supported team members in maintaining high standards of hygiene and sanitation.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

GPA 4.0

Santa Fe High School
Santa Fe, NM
05.2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail-oriented
  • Interactive communication skills
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Cleanliness maintenance
  • Complaint handling
  • Guest complaint resolution
  • Table bussing
  • Safe food handling
  • Food running
  • Service prioritization
  • Guest seating
  • Server support
  • Menu memorization
  • Performance improvement
  • Ordering procedures
  • Menu presentation
  • Food safety
  • Table setting
  • Takeout order processing
  • Positive and professional
  • Seating coordination
  • Multitasking
  • Warm and friendly
  • Attention to detail
  • Reliable and trustworthy
  • Active listening
  • Conflict and complaint resolution

Certification

-Safety food handlers certification

-Alcohol safety certification

Timeline

Hostess

Cowgirl BBQ
03.2025 - Current

Judicial Specialist

Magistrate Court
2024 - 2025

Cleaning Maid

Millennial Maids
2021 - 2024

GPA 4.0

Santa Fe High School

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